Do you like initiate efficiency, simplicity and quality within the customer facing organizations
Do you enjoy being part of team that provides high-quality technical support for customers
Join our cutting-edge Engineering team
A leader in the Energy Technology Industry. Baker Hughes offers opportunities for qualified people who want to grow in our high-performance organization. Our leading technologies and our ability to apply them safety and effectively create value for our customers and shareholders.
Partner with the best
In this role, you will be responsible for driving end to end product performance, reliability, and technical support excellence across the CWI product portfolio.
As a Principal Engineer – Completion & Well Intervention, you will be responsible for:
- Defining and driving the performance engineering strategy for the CWI product line, ensuring alignment with business and customer outcomes.
- Leading root cause analysis efforts for critical product issues and ensure implementation of long-term corrective actions.
- Developing and implement scalable support models, including proactive monitoring and predictive maintenance.
- Ensuring that product design conforms to the requirements specifications.
- Providing technical escalation support for complex customer cases and high-impact incidents.
- Leading, mentoring and developing a high-performing team of product performance engineers and technical specialists.
- Partnering with Product Management, R&D, Quality, and Operations teams to drive product improvements.
- Utilizing advanced analytics and monitoring tools to identify performance trends and potential risks.
- Leading initiatives to improve efficiency, reduce downtime, and optimize operational costs.
Fuel your passion
To be successful in this role you will:
- Have at least Bachelor's or Master's degree in in Engineering (Electrical, Mechanical, Industrial, Systems, or related field).
- Have a minimum of 12+ years of experience in product performance engineering, technical support, product development, or related fields.
- Have proven leadership experience managing cross-functional engineering teams.
- Have experience with complex product systems (within CWI or similar product ecosystems).
- Be familiar with root cause analysis methodologies (e.g., 8D, Six Sigma, FMEA).
- Have knowledge of CWI-centric customer support systems, ticketing platforms, and service management frameworks.
- Have experience with digital transformation, AI/ML-driven performance analytics, or predictive maintenance.
- Have certification in Six Sigma, Lean, or Project Management (PMP), prior experience working with global teams and customers.
Work in a way that works for you
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Working flexible hours - flexing the times when you work in the day to help you fit in everything in and work when you are the most productive
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
The Good Stuff
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits
The Baker Hughes internal title for this role is: Principal, Technical Support & Management, Product Performance Engineering
About Us:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.
Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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