Principal Digital Transformation Consultant

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Key Responsibilities

• Strategy, Value Advisory Executive Leadership
• Lead Csuite and VPlevel strategy workshops to align vision, value drivers, AI adoption priorities, and operating model shifts.
• Build boardready business cases and PL models quantifying TCO, OpEx/CapEx mix, costtoserve improvements, productivity lift, and experience impact.
• Translate AI/automation, UEM, and collaboration programs into investment theses and risk narratives for executives.
• ForwardDeployed Engagement Early Value Realization (FDE)
• Embed with customers during early engagement to drive handson discovery, process validation, and rapid prototyping.
• Build or orchestrate lightweight integrations, automations, telemetry mappings, and xIQ insights needed to achieve the first measurable outcomes.
• Configure early deployment patterns across provisioning, xIQ dashboards, automation rules, or experience telemetry readiness.
• Own the first working version of the solution in partnership with SAs, delivery, and product.
• Ensure early value milestones (e.g., MTTR reduction, automation coverage, Autopilot/UEM readiness) are achieved quickly.
• GTM Leadership Customer Journey Excellence
• Drive endtoend customer journeys from assessment blueprint MVP scale steady state.
• Partner with Sales, Offering, and Marketing to craft value narratives and pursuit strategies.
• Mentor pursuit teams and raise winrates through improved storytelling, qualification, and solution strength.
• AIEnabled Operating Model HITL Governance
• Create hybrid AI + human operating models with clearly defined HITL touchpoints, safety constraints, and governance.
• Define escalation paths, decision boundaries, and quality guardrails for predictive and agentic automation patterns.
• Prioritize AI and automation use cases, guiding rollout into proactive support and selfheal scenarios using Lenovo xIQ.
• Deep Process Discovery FDEDriven Product Goal Creation
• Run handson discovery using workshops, telemetry, analytics, and frontline shadowing.
• Translate discovery insights into product goals, user stories, and measurable outcomes.
• Shape MVPs, automation packs, and roadmap increments with DWS, xIQ, and Offering teams.
• Validate hypotheses through customerembedded prototypes and pilots.
• Solution Architecture HandsOn Orchestration
• Convert business outcomes into endtoend architecture across DWS, DaaS, UEM/Autopilot, collaboration, security, and modern support.
• Act as forwarddeployed orchestrator during MVP: configure telemetry, align identity/security, tune automation rules, validate xIQ dashboards.
• Partner with architects and delivery to ensure feasibility, scalability, and optimization.
• Program Governance, Change Leadership Value Tracking
• Establish program governance with milestones, KPIs, risks, and dependencies.
• Lead stakeholder communications, executive updates, and operational readiness.
• Track value realization throughout MVP pilot scale.
• Product Management Mindset Reusable IP Creation
• Operate with productowner discipline for AI/ML platforms and automation at scale.
• Manage backlog, MVP scope, pilot feedback loops, and release cadence.
• Convert customer patterns into reusable IP—frameworks, automation packs, telemetry templates.
  
  

Required Qualifications (Band 9)

• Experience: 10–15+ years in Digital Workplace, end user computing, or managed services; 5+ years leading complex, multi tower transformation programs with executive visibility.
• AI Automation: Practical knowledge of Predictive AI, Generative AI, and Agentic patterns; proven ability to frame use cases, risks, and controls for executive decision making.
• Financial Acumen: Strong command of business case development, PL impact modeling, TCO/ROI, and cloud economics; ability to map IT investment to business value.
• Workshops Co Creation: Exceptional facilitation skills (discovery, value, design, governance) with a record of co creating roadmaps and gaining stakeholder alignment.
• Solution Depth: Hands on familiarity with modern deployment, UEM, collaboration, identity/security, DEX/experience analytics (Lenovo xIQ or equivalent), and service desk modernization.
• Product Mindset: Experience owning the lifecycle of a complex, data intensive enterprise product (AI/ML platform or large scale automation preferred).
• Industry Exposure: Direct experience in healthcare, retail, and/or telco, with ability to adapt patterns to domain outcomes.
• Communication: Outstanding executive storytelling, negotiation, and written/verbal communication across business and technical audiences.
• Leadership: Mentors senior consultants/architects; influences cross functional teams; collaborates across Sales, Offering, Delivery, and Partners.
  
  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.