Principal Delivery Executive

Job Description

The Opportunity

Capgemini is seeking a director professional for Engagement Executive role.

Account/Engagement Leadership Responsibilities:

• Function as Account/Engagement Head
• Work with Transition lead for a smooth handover from transition
• Accountable and Responsible for Service Delivery - Performance delivery of all in scope activities
• Manage the engagement effectively through a team of talented Senior Managers and Operating Managers
• Manage adherence to Process controls (client & CG)
• Attrition & Knowledge Management
• Process Improvements and Initiatives
• Coordination with Support team leads and Onshore Client facing teams - includes contracting, legal, transformation, IT, etc
• First Point of escalation for Service Delivery
• Engage & partner with client leadership independently
• Partner/Participate with client leadership on Engagement initiatives and future growth opportunities in conjunction with other client facing teams
• Own the financials for the engagement
• Participate in Annual Budgeting exercise

Domain and Process:

• Manage controllership functions with expertise to ensure smooth delivery
• Strong domain knowledge of Insurance Finance & Accounting core accounting functions
• Should have worked in US Life Insurance Financial Controllership/Reporting including GL Close and Reporting (US GAAP/STATE Department of Insurance/NAIC Regulatory Reporting) through the tenure
• Should be able to guide teams on permitted and prescribed practices as per US State Department of Insurance
• At least 8 to 10 years experience (out of the overall experience) in leading, reviewing and monitoring teams involved in US GAAP/NAIC regulatory reporting processes - knowledge of state filings, registrant filings (Form 10K/Q), Blue/Green Books for US Life Insurance Entity
• Responsible for achieving SLAs & Key Process Indicators for all in scope activities
• Conduct internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines
• Ensure Documentation guidelines are adhered to as per contract
• Perform Root cause and action plan analysis for issues/concerns
• Monitor Process Health
• Instrumental in driving Process Improvement between Cross Functional Teams Drive Efficiencies / Productivity

People:

• Recruit and manage high-end talent
• Responsible for managing, motivating, developing, and appraising direct & indirect reports to create a participative work environment that meets organizational/business goals.
• Build structured plans for retention strategy, succession planning, and individual development plans.

Stakeholder Management:

• Maintain relationships with demanding clients to achieve quality product and service norms.
• Governance: Hold weekly/monthly/quarterly review meetings with stakeholders (internal and external) at an engagement/account level, and conduct other operations review meetings for overall departmental progress and review.

Job Description - Grade Specific