Principal Consultant, SRE Prod Support

Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Principal Consultant, SRE Prod Support
In this role, you will be responsible for coding, testing, and delivering high quality deliverables, and should be willing to learn new technologies.

Responsibilities
.Acting as an escalation point for Finance users to provide production management services including end user support, systems monitoring, incident and problem management, plant management and event management
.Acting as a lead for the P&L and Balance Sheets systems developed in house and deployed on an industry leading Teradata data warehouse and a range of both internal and external connectivity over End user GUIs which are a mixture of C++/Java clients and web-based sessions
.Scripting and tool development is encouraged to help perform data analysis and commoditize request resolution steps
.Aiding trouble shooting with strong technical skills in both multiple OS environment and Teradata/Sybase databases
.Problem management to drive the cost of support and complexity therefore reducing risk of failure seek the cause of inefficiencies we face, to enables us to take a metrics driven approach to prioritizing work
.The holder of this role would be a key contributor to cross department initiatives opening up the possibility of visibility to a broad set of the Firm
.Role requires working with multiple Finance Development teams and Finance Controllers based in globally location.
.Understanding the Finance Division and the core asset classes that enable us to produce key Financial Reporting. This will require and a full understanding of the Critical Business path for P&L daily and monthly reporting
.To ensure our client issues are resolved within defined SLAs (Service Level Agreements) and meeting their expectations, managing and chairing outage conversation with senior key decision makers both in the business and the greater IT team.
.Leveraging the available tools within team, to ensure that system and critical incidents are correctly managed, ensuring timely resolution and as well focusing on strategic solution detailed analysis of new issues and documenting associated fixes
.Ability to train other colleagues in support team and mentor junior support staff members in their day-to-day task execution.
.Provide detailed analysis of issues / governance report to senior management. This is a client-facing role based in Montreal with a lot of scope for spearheading new initiatives to take user support to the next level.

Qualifications we seek in you!
Minimum Qualifications
.BE/B Tech/MCA
.Excellent written and verbal communication skills

Preferred Qualifications/ Skills
.Hands-on experience of Linux 7.x operating system on advanced level.
.Experience with Service Oriented Architecture, Distributed Systems, Scripting such as Python and shell, Relational database (E.g., Sybase, DB2, SQL, Postgres)
.Hands-on experience of web servers (Apache / Nginx), Application Servers (Tomcat / JBoss) to include application integration, configuration, and troubleshooting.
.Hands-on experience Docker containers, Kubernetes and SaaS platform integration
.Exposure and experience messaging technology like Kafka
.Clear concept of load balancer, web proxies and storage platforms like NAS / SAN from an implementation perspective only.
.Familiar with basic security policies for secure hosting solutions, Kerberos and standard encryption methodologies including SSL and TLS.
.Prior experience managing large web-based n-tier applications in secure environments on cloud
.Strong knowledge SRE Principles with grasp over tools / approach to apply them
.Strong infrastructure knowledge in Linux / Unix admin, Storage, Networking and Web Technologies
.Experience in troubleshooting Application Issues and Managing Incidents
.Exposure to tools like Open Telemetry, Prometheus, Grafana, Splunk, Ansible
.Excellent verbal and written communication skills.

Why join Genpact
. Lead AI-first transformation - Build and scale AI solutions that redefine industries
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
. Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
. Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.