Principal Consultant - ServiceNow

Inviting applications for the role of Principal Consultant - ServiceNow

Genpact has a vacancy for a Project Manager & Business Analyst in its expanding Orchestration Group to support global customers.

The group is expanding to cater to the growing number of varied and exciting projects and customers.

This is a varied role and offers an exciting opportunity for the right individuals to develop their career in the Professional Services organization of Genpact.

Responsibilities

• Project Management of product-based solutions

• Tracking, monitoring & reporting on project progress, quality of deliveries, budget consumption, and timelines.

• Analysing, capturing, and communicating customer requirements

• Write concept and functional design documents.

• Provide consultancy to customers on Genpact Digital products.

• Take responsibility for customer satisfaction and building a long-term relationship with key customers.

Qualifications we seek in you!

Minimum Qualifications

• Ability to quickly understand a client%27s business strategy, processes, needs and to design solutions to support it.

• Experience in leading requirements gathering workshops and business analysis.

• Experience in writing functional design documents.

• Project Management skills (Risk, scope, budget, Timelines management, etc.)

• Project Team leadership

• Client Management skills

• Relevant experience in the MS technology stack

• Relevant work experience in managing complicated software projects.

• Good customer facing skills including running workshops and presentation skills.

• Must be able to work as part of a team with minimal day-to-day supervision.

• Good crisis management skills.

• Fluent in spoken and written English

• Be smart and presentable.

• Ability to travel to customer sites in Europe & America

• Ability to align working hours when needed to customers abroad.

Preferred qualifications

• Experience in Business Process Management software

• Experience with BPM tools like Service Now, Appian or Remedy, etc.