Principal Consultant

POSITION DESCRIPTION FORM

Oracle Corporation

Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers-including 100 of the Fortune 100-representing a variety of sizes and industries in more than 145 countries around the globe. Oracle's product strategy provides flexibility and choice to our customers across their IT infrastructure. Now, with Sun server, storage, operating-system, and virtualization technology, Oracle is the only vendor able to offer a complete technology stack in which every layer is integrated to work together as a single system. In addition, Oracle's open architecture and multiple operating-system options gives our customers unmatched benefits from industry-leading products, including excellent system availability, scalability, energy efficiency, powerful performance, and low total cost of ownership.

Oracle Energy & Water Overview

Oracle Utilities delivers proven software applications that help utility companies of all types and sizes achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, work and asset management, mobile workforce management and meter data management applications with the capabilities of Oracle's industry-leading enterprise applications, business intelligence tools, middleware, database technologies, as well as servers and storage. The software enables customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands and deliver on environmental conservation commitments.

The India Delivery Center is part of the Oracle Utilities Global Delivery Consulting group that partners with the regional consulting centers in delivering the high performance Utilities solutions that increase our customers competitiveness. The delivery incorporates institutionalized methodologies in an offshore environment whereby world-class talent is developed through mature standards and processes. The Oracle Utilities Global Delivery Consulting group continues to improve its core delivery value proposition through the recruitment and development of top technical talent.

Role Overview:

This role is designed for a highly experienced Oracle Utilities Technical Architect with strong expertise in Oracle Database Administration, Cloud Infrastructure (OCI/AWS), and IMS Run & Maintain operations. The position focuses on supporting mission-critical Oracle Utilities platforms in 24x7 production environments, ensuring high availability, performance, stability, and compliance.

The role requires deep hands-on involvement across the Oracle Utilities technology stack, including CC&B, MDM, WAM, MWM, and OUAF, along with close collaboration with application, infrastructure, and customer teams in a managed services (IMS) model.

Key Responsibilities

Production Support & IMS Operations

• Provide 24x7 Run & Maintain (IMS) support for Oracle Utilities environments across production and non-production instances.
• Act as a Technical Architect / Senior SME for Oracle Utilities platforms, ensuring platform stability and operational excellence.
• Own incident, problem, change, and release management activities in line with ITIL processes.
• Lead root cause analysis (RCA) for critical incidents and implement preventive actions.

Database Administration

• Administer and support Oracle 19c/21c databases for Oracle Utilities applications on Linux/Unix platforms.
• Manage RAC, ASM, RMAN, database security, patching, upgrades, and performance tuning.
• Execute database backup, recovery, cloning, refreshes, and migrations using RMAN and Data Pump.
• Proactively monitor database health using OEM and address performance bottlenecks (AWR/ASH/SQL tuning).

Cloud & Infrastructure Support

• Administer Oracle Cloud Infrastructure (OCI) environments supporting Oracle Utilities workloads.
• Provide working-level support for AWS in hybrid cloud setups (EC2, storage, networking, monitoring).
• Support IaaS/PaaS provisioning, cloud migrations, and environment automation.
• Ensure high availability, disaster recovery, and resilience across cloud and on-prem environments.

Middleware & Application Stack

• Support middleware components such as WebLogic, SOA, and integrations used by Oracle Utilities solutions.
• Assist with installation, configuration, patching, and upgrades of Oracle Utilities applications (CC&B, MDM, WAM, MWM, OUAF).
• Work closely with application and functional teams to support batch processing, integrations, and interfaces.

Automation, Monitoring & Governance

• Implement automation and scripting using Unix Shell scripting to improve operational efficiency.
• Configure and manage OEM and cloud-native monitoring tools for alerts, dashboards, and reporting.
• Support capacity planning, performance optimization, and security compliance.
• Maintain runbooks, SOPs, architecture documents, and knowledge base artifacts.

Required Qualifications & Skills

• Bachelor's or Master's degree in Computer Science, IT, or a related field.
• 9+ years of experience in Oracle Database Administration within large-scale enterprise environments.
• Strong hands-on expertise in:
  • Oracle RAC, ASM, RMAN
  • Database performance tuning (AWR, ASH, SQL tuning)
  • Oracle Utilities database architectures
• 2+ years of experience supporting OCI (mandatory for IDC roles).
• Exposure to AWS in hybrid environments is preferred.
• Solid Unix/Linux administration and shell scripting skills.
• Experience working in IMS / Managed Services delivery models.
• Familiarity with ITIL processes and operational governance.
• Exposure to middleware technologies (WebLogic, SOA, GoldenGate) is an advantage.
• Strong customer-facing, communication, and stakeholder management skills.
• Ability to work under pressure in 24x7 production environments and handle critical situations effectively.

Added Advantage (Nice to Have)

Proven experience supporting Oracle Utilities applications (CC&B, MDM, WAM, MWM, OUAF).

AI/ML exposurefor:

• Predictive monitoring
• Performance analytics
• Intelligent alerting and operational insights

DevOps experience, including:

CI/CD pipelines
Infrastructure as Code (Terraform, OCI Resource Manager, CloudFormation)
Configuration management (Ansible, Git)
Experience withDocker, Kubernetes, or cloud-native orchestration.

Exposure toOracle GoldenGateand advanced middleware integrations.

POSITION DESCRIPTION FORM

Oracle Corporation

Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers-including 100 of the Fortune 100-representing a variety of sizes and industries in more than 145 countries around the globe. Oracle's product strategy provides flexibility and choice to our customers across their IT infrastructure. Now, with Sun server, storage, operating-system, and virtualization technology, Oracle is the only vendor able to offer a complete technology stack in which every layer is integrated to work together as a single system. In addition, Oracle's open architecture and multiple operating-system options gives our customers unmatched benefits from industry-leading products, including excellent system availability, scalability, energy efficiency, powerful performance, and low total cost of ownership.

Oracle Energy & Water Overview

Oracle Utilities delivers proven software applications that help utility companies of all types and sizes achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, work and asset management, mobile workforce management and meter data management applications with the capabilities of Oracle's industry-leading enterprise applications, business intelligence tools, middleware, database technologies, as well as servers and storage. The software enables customers to adapt more nimbly to market deregulation, meet ever-evolving customer demands and deliver on environmental conservation commitments.

The India Delivery Center is part of the Oracle Utilities Global Delivery Consulting group that partners with the regional consulting centers in delivering the high performance Utilities solutions that increase our customers competitiveness. The delivery incorporates institutionalized methodologies in an offshore environment whereby world-class talent is developed through mature standards and processes. The Oracle Utilities Global Delivery Consulting group continues to improve its core delivery value proposition through the recruitment and development of top technical talent.

Role Overview:

This role is designed for a highly experienced Oracle Utilities Technical Architect with strong expertise in Oracle Database Administration, Cloud Infrastructure (OCI/AWS), and IMS Run & Maintain operations. The position focuses on supporting mission-critical Oracle Utilities platforms in 24x7 production environments, ensuring high availability, performance, stability, and compliance.

The role requires deep hands-on involvement across the Oracle Utilities technology stack, including CC&B, MDM, WAM, MWM, and OUAF, along with close collaboration with application, infrastructure, and customer teams in a managed services (IMS) model.

Key Responsibilities

Production Support & IMS Operations

• Provide 24x7 Run & Maintain (IMS) support for Oracle Utilities environments across production and non-production instances.
• Act as a Technical Architect / Senior SME for Oracle Utilities platforms, ensuring platform stability and operational excellence.
• Own incident, problem, change, and release management activities in line with ITIL processes.
• Lead root cause analysis (RCA) for critical incidents and implement preventive actions.

Database Administration

• Administer and support Oracle 19c/21c databases for Oracle Utilities applications on Linux/Unix platforms.
• Manage RAC, ASM, RMAN, database security, patching, upgrades, and performance tuning.
• Execute database backup, recovery, cloning, refreshes, and migrations using RMAN and Data Pump.
• Proactively monitor database health using OEM and address performance bottlenecks (AWR/ASH/SQL tuning).

Cloud & Infrastructure Support

• Administer Oracle Cloud Infrastructure (OCI) environments supporting Oracle Utilities workloads.
• Provide working-level support for AWS in hybrid cloud setups (EC2, storage, networking, monitoring).
• Support IaaS/PaaS provisioning, cloud migrations, and environment automation.
• Ensure high availability, disaster recovery, and resilience across cloud and on-prem environments.

Middleware & Application Stack

• Support middleware components such as WebLogic, SOA, and integrations used by Oracle Utilities solutions.
• Assist with installation, configuration, patching, and upgrades of Oracle Utilities applications (CC&B, MDM, WAM, MWM, OUAF).
• Work closely with application and functional teams to support batch processing, integrations, and interfaces.

Automation, Monitoring & Governance

• Implement automation and scripting using Unix Shell scripting to improve operational efficiency.
• Configure and manage OEM and cloud-native monitoring tools for alerts, dashboards, and reporting.
• Support capacity planning, performance optimization, and security compliance.
• Maintain runbooks, SOPs, architecture documents, and knowledge base artifacts.

Required Qualifications & Skills

• Bachelor's or Master's degree in Computer Science, IT, or a related field.
• 9+ years of experience in Oracle Database Administration within large-scale enterprise environments.
• Strong hands-on expertise in:
  • Oracle RAC, ASM, RMAN
  • Database performance tuning (AWR, ASH, SQL tuning)
  • Oracle Utilities database architectures
• 2+ years of experience supporting OCI (mandatory for IDC roles).
• Exposure to AWS in hybrid environments is preferred.
• Solid Unix/Linux administration and shell scripting skills.
• Experience working in IMS / Managed Services delivery models.
• Familiarity with ITIL processes and operational governance.
• Exposure to middleware technologies (WebLogic, SOA, GoldenGate) is an advantage.
• Strong customer-facing, communication, and stakeholder management skills.
• Ability to work under pressure in 24x7 production environments and handle critical situations effectively.

Added Advantage (Nice to Have)

Proven experience supporting Oracle Utilities applications (CC&B, MDM, WAM, MWM, OUAF).

AI/ML exposurefor:

• Predictive monitoring
• Performance analytics
• Intelligent alerting and operational insights

DevOps experience, including:

CI/CD pipelines
Infrastructure as Code (Terraform, OCI Resource Manager, CloudFormation)
Configuration management (Ansible, Git)
Experience withDocker, Kubernetes, or cloud-native orchestration.

Exposure toOracle GoldenGateand advanced middleware integrations.

Career Level - IC3