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Genpact

Principal Consultant - Business Analyst-

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Job Description

Inviting applications for the role of Principal Consultant - Business Analyst

In this role, you will act as a critical bridge between business stakeholders, data science teams, and engineering functions. This role focuses on translating business problems into AIready problem statements, defining measurable success criteria, and ensuring AI solutions deliver tangible, ethical, and scalable business impact.

The BA will work closely with Product Owners, Data Scientists, ML Engineers, and Architects across the full AI lifecycle-from usecase ideation and data readiness to model validation, deployment, and value realization.

Responsibilities:
Business & UseCase Definition

  • Partner with business stakeholders to identify, shape, and prioritize AI/ML/GenAI use cases aligned with strategic goals

  • Convert ambiguous business problems into clear AIready problem statements and hypotheses

  • Define business KPIs, success metrics, and ROI measures for AI initiatives

  • Support feasibility assessments considering data availability, model complexity, and risk

Requirements & Analysis

  • Elicit and document functional, nonfunctional, and data requirements for AI/ML solutions

  • Define model outcome expectations (accuracy, precision/recall, latency, explainability, confidence thresholds)

  • Document data requirements (sources, quality, volume, lineage, labeling assumptions)

  • Create BRDs, FRDs, user stories, acceptance criteria, and AIspecific requirement artifacts

AI Delivery & Collaboration

  • Work closely with Data Scientists, ML Engineers, and GenAI solution teams to refine usecase assumptions

  • Participate in model review discussions to validate alignment with business intent

  • Support prompt engineering discussions for GenAI use cases by defining business context and constraints

  • Assist in tradeoff decisions between model performance, cost, timetomarket, and explainability

Validation, Testing & Adoption

  • Define businessdriven test scenarios for model validation and user acceptance

  • Validate AI outputs against defined business expectations and compliance requirements

  • Support user training, change management, and adoption planning for AIenabled solutions

Governance & Responsible AI

  • Ensure adherence to Responsible AI principles (fairness, bias, explainability, data privacy)

  • Participate in model risk assessments, audit reviews, and compliance documentation

  • Support stakeholder communication with clear narratives around AI decisions and limitations

Qualifications we seek in you!

Minimum Qualifications:

  • Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field

  • experience as a Business Analyst in IT / digital transformation projects

  • Strong expertise in requirements elicitation, stakeholder management, and documentation

  • Proven ability to define KPIs, metrics, and business value cases

  • Handson experience working on AI, ML, or GenAI projects (as BA, Product Analyst, or similar role)

  • Strong understanding of:

  • Supervised vs unsupervised learning concepts

  • Model evaluation metrics (accuracy, precision, recall, F1, etc.)

  • GenAI basics (LLMs, prompts, embeddings, RAG concepts)

  • Ability to translate business needs into AIappropriate requirements, not just traditional software specs

  • Strong understanding of data structures, quality issues, and data dependencies

  • Experience working with datasets, data pipelines, or analytics teams

  • Ability to ask the (coverage, bias, freshness, representativeness)

  • Excellent communication skills-able to converse fluently with business, technical, and data science teams

  • Strong facilitation skills for workshops, usecase ideation sessions, and model review discussions

Preferred Qualifications:

  • Master's degree or MBA

  • Advanced AI / GenAI Capabilities

  • Experience with LLMbased solutions (chatbots, copilots, summarization, search, recommendation)

  • Exposure to prompt engineering, RAG pipelines, or agentbased architectures

  • Familiarity with AI platforms such as Azure AI, AWS AI/ML, GCP Vertex AI, Databricks, or similar

  • Delivery & Tooling

  • Experience working in Agile / SAFe environments for AI delivery

  • Familiarity with JIRA, Confluence, Miro, or model documentation tools

  • Understanding of MLOps concepts (model lifecycle, drift, retraining triggers)

  • Governance & Compliance

  • Exposure to Responsible AI, data privacy, or model risk governance frameworks

  • Experience supporting InfoSec, audit, or regulatory reviews in AI contexts


About Company

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Job ID: 146089731