Business Process Analysis & Re-engineering
- Assess and analyse existing business processes to identify inefficiencies, redundancies, and bottlenecks.
- Design and implement optimized workflows using Lean and Six Sigma principles to improve efficiency and effectiveness.
- Conduct impact assessments and feasibility studies for proposed process changes.
Data-Driven Decision Making
- Use data analytics and process mapping tools to drive decision-making.
- Develop dashboards and reports to monitor process efficiency and identify further areas for improvement.
Stakeholder Management & Collaboration
- Work closely with business teams, operations, IT, and other stakeholders to understand current processes and pain points.
- Facilitate workshops and discussions to gather process improvement ideas and build consensus for change initiatives.
Project Management & Implementation
- Take end-to-end ownership of process improvement initiatives from ideation to execution.
- Define project scope, create business cases, and track key performance indicators (KPIs) to measure success.
- Ensure timely implementation of process changes while managing risks and dependencies.
Compliance & Risk Management
- Ensure that all process changes comply with regulatory and risk management requirements.
- Identify operational risks and implement control measures to mitigate them.
Your skills and experience
- 6+ years of experience in business process re-engineering within the banking/financial services domain.
- Hands-on experience in applying Lean, Six Sigma, or other process improvement methodologies.
- Strong knowledge of business process modelling, value stream mapping, and root cause analysis.
- Proficiency in process automation tools, data analytics, and workflow optimization.
- Experience in using tools such as Visio, Tableau, Power BI, or similar is a plus.
- Ability to manage multiple projects simultaneously and deliver within timelines.
- Strong stakeholder management and communication skills to engage with cross-functional teams.
- Lean Six Sigma (Green/Black Belt) or equivalent process improvement certification.
- Certifications: Agile, PMP, or PRINCE2 is a plus
- Experience in Data Management, Business Analysis and Financial Services
