Principal Associate - IT

Specific Assignments:

• Act as primary contact for infrastructure support within the Food, Feed & Agro Testing Europe Operations L2 Team.
• Manage desktops and servers patching, tracking relevant KPIs.
• Address workspace-related queries and issues.
• Support M365 components including Outlook, Office, Teams, OneDrive, and SharePoint.
• Handle identity and access management (IAM) queries.
• Triage application-related problems to appropriate support groups.
• Maintain IT User Zones and Application Availability Groups, ensuring patch compliance using relevant tools.
• Support IT infrastructure transformation, integration, and segregation projects across Europe.
• Collaborate with Monitoring, Cloud, Compute, Network, and Application teams to deliver holistic infrastructure solutions.
• Own incoming requests and manage escalations.
• Assist in creating operational documents, communications, and processes.

Required Skills:

• Minimum 5 years of experience in patching deployment (Windows, O365, Linux) with KPI monitoring.
• Proficient in SCCM, Azure Update Manager, and ManageEngine Endpoint Central.
• Experience in server infrastructure design and transition (virtual & physical).
• Expertise with Windows Server 2016/2019/2022, File Servers, Active Directory, and Azure.
• Troubleshooting skills for Windows 10, Windows 11, and O365 environments.
• Familiarity with monitoring tools.
• Strong command of English, both written and spoken.

Desirable Skills:

• Experience with Exchange Online.
• Automation skills using PowerShell, Ansible, or similar tools.
• Experience using ServiceNow ticketing system.
• ITIL Foundation certification.
• Knowledge of Site24x7 monitoring tools.