FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company's over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients greatest ambitions.
Job Description
Value Preposition
Manage the GSPO's entire lifecycle (Strategy, Demand, Transition Management and Operational Governance) and oversee the GSPO's portfolio of projects and initiatives using GSPO's lifecycle.
Job Details
Position Title: Principal Analyst-GSPO
Career Level: P4
Job Category: Assistant Vice President
Role Type: Hybrid
Job Location: Bangalore
About The Team
GSPO is an enabler function and serves as a strategic partner to Global Capability Centers by
- Facilitating alignment across FCB for engagement with the team in India.
- Capture, prioritize, and document all offshore work placement requests for executive review and direction.
- Manage the build, expansion, and transition of delivery capabilities.
- Enable ongoing performance monitoring for FCB's collective offshore operations.
Impact (Job Summary/Why This Role Matters)
This position is an integral part of the Global Services Program Office (GSPO) and you'll wear many hats. You'll be responsible for overseeing a collection of strategic changes to grow, manage and provide operational oversight for First Citizens Global Services locations, including India, ensuring alignment with the organization's strategic goals and objectives
Key Deliverables
Strategic Leadership And Portfolio Management
- Develop and execute the GSPO's strategic plan, aligning with overall business objectives.
- Prioritize and manage a portfolio of initiatives, ensuring efficient resource allocation and timely delivery.
- Collaborate with business leaders to identify opportunities for growth and innovation within the GSPO.
- Manage global initiatives emerging from GS strategies and priorities.
- Track Initiative progress and identify potential risks and issues.
Service Delivery
- Manage the GSPO's entire lifecycle (Strategy, Demand, Transition Management and Operational Governance) and oversee the GSPO's portfolio of projects and initiatives using GSPO's lifecycle.
Operational Excellence And Governance
- Establish and maintain robust GSPO processes, standards, and templates.
- Ensure adherence to regulatory requirements, and industry best practices and any management action plans.
- Track key metrics, analyze data, and generate reports to measure portfolio and entity performance through dashboards, KPI reporting, Balanced Score Card, and Monthly/Quarterly Business Reviews.
- Have experience and ability to understand entity level risks, controls, and gaps and its mitigation plans.
Team Leadership And Development
- Serve as a resource to business and key stakeholders, providing guidance and support. Utilizes expertise to provide guidance, feedback, and direction on complex matters.
- Foster a collaborative and innovative culture within the GSPO team.
- Collaborate, and build strong relationships with peers, and other cross functional partners.
Stakeholder Management And Communication
- Build strong relationships with key stakeholders, including business leaders, technology teams, and external partners.
- Effectively communicate GSPO initiatives, progress, and challenges to stakeholders at all levels.
- When needed, negotiate and influence stakeholders to ensure alignment with GSPO goals. Can clearly explain the why but also open to the new ideas and opportunities.
- Prepare detailed business cases and presentations for senior management and stakeholders.
Cross-Functional Collaboration
- Collaborate with various teams, such as Finance, Security, BCM, HR, ensure alignment and execution of Global Services priorities.
- Partner with second line-of-defense functions to mitigate risks and ensure compliance.
Functional Skills
Skills and Qualification
- Bachelor's degree, MBA preferred.
- Experience in project management, business administration, or a related field.
- Minimum 10+ years of experience in managing programs or project.
- Proven track record of successfully managing multiple projects and programs simultaneously preferably in Global Business Services or GSPO construct.
- Strong Transition Management experience
- Experience in BFSI preferred.
- Strong analytical and problem-solving skills.
- Excellent communication, interpersonal, and leadership skills.
Technical Skills
Preferred skillsets
- PMP
- Experience with workflow tools.
- Experience with JIRA and/ or other program and portfolio management tools.
Leadership Qualities
Relationships & Collaboration
- Reports to: Portfolio Director, GSPO
- Partners: Senior leaders and cross-functional teams.
- Individual Contributor Role
Accessibility Needs
We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.
Equal Employment Opportunity
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle. 
