Provide accurate, timely, and customercentric technical support for Secure Power products (APC/Luminous UPS and battery systems). Ensure firsttime resolution using standard troubleshooting guides, knowledge articles, and documentation to improve customer satisfaction.
- Handle incoming voice calls, emails, and chats from domestic customers.
- Perform L1 troubleshooting for UPS, battery, alarms, installation, and configuration issues.
- Use FAQs, knowledgebase articles, and product manuals to resolve customer issues.
- Register complaints accurately in Salesforce (bFS CRM).
- Escalate unresolved issues to L2 with proper case notes and logs.
- Coordinate with internal teams such as FSE and planning teams for closure.
- Contribute to knowledgebase improvements.
- Participate in training sessions to maintain product competency.
- Bachelor's in Electrical/Electronics Engineering (preferred).
- Basic understanding of wiring, battery connections, and UPS fundamentals.
- Familiarity with tools such as PCNS, EcoStruxure, and DCE (advantage).
- Basic understanding of communication protocols (Modbus TCP/IP, Ethernet/IP).
- Strong communication skills.
- Customerfirst mindset.
- Problemsolving skills.
- Attention to detail.
- Team collaboration and flexibility with shifts.
- Minium 5-8 years of technical support or service experience preferred.
- may also apply.
Looking to make an IMPACT with your career
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
