Presales Specialist

Job Purpose:

The Pre-Sales Specialist is responsible for driving site visits and bookings. The role coordinates site visits booked through the contact centre, speaks directly with customers to confirm and follow through on visits, and works closely with contact centre agents to make sure they are actively driving visits. The person will also run email and WhatsApp campaigns, keep lead data clean in Salesforce, and be present at the site on weekends to support customers during peak visit days.

Qualifications and Work Experience:

• Graduate in any discipline

• 3–6 years of experience in pre-sales, lead management, or customer coordination roles

• Prior experience in the real estate industry is essential

• Prior hands-on experience using Salesforce is a must

• Experience managing lead hygiene and CRM data

• Experience coordinating with contact centre / call centre agents to drive site visits

• Comfortable handling customers across calls, email, and WhatsApp

• Willing to work a 6-day week and be at the site on weekends

Knowledge, Skills and Competencies:

• Strong verbal and written communication skills

• Customer-focused with good interpersonal skills

• Well organised, with attention to detail

• Able to manage multiple follow-ups and coordinate across teams

• Hands-on with Salesforce and basic reporting

• Target-driven and comfortable working towards daily numbers