PreSales Specialist - CPaaS (OTT – WhatsApp+RCS)

Role: PreSales Specialists – CPaaS (OTT – WhatsApp+RCS)

Location:- Pune, Ahmedabad, Chennai, Kolkata

Job description:

The role will be responsible for developing and implementing the presales strategies for the domains of CPaaS – OTT Platforms (specifically WhatsApp Business and RCS), to drive business growth and meet revenue targets. The role will play a pivotal role in ensuring the successful adoption of our solutions by analyzing the customer's use cases and crafting the techno commercial solution. The incumbent will be a market-facing, subject matter expert focused on enterprise customers unique needs in the domains and be able to demonstrate tangible business benefits to the clients through our solutions propositions.

Roles and Responsibilities:

·      Collaborate closely with the product manager and the business stakeholders to define and implement the pre-sales strategy for the assigned CPaaS domain and industry vertical.

·      Collaborate closely with the product manager and the business stakeholders to define and implement the pre-sales strategy for the assigned CPaaS domain (WhatsApp and RCS) and industry vertical.

·      Drive the development of compelling value propositions and solution proposals that effectively communicate the benefits of our WhatsApp and RCS offerings to potential clients.

·      Conduct thorough market research and analysis to identify new opportunities to drive the revenue targets.

·      Work in close partnership with cross-functional teams and partners, including technical and CSD, to gain an in-depth understanding of our service offerings, differentiations, and capabilities. Translate WhatsApp and RCS technical capabilities into tailored solutions that address clients unique requirements.

·      Conduct presentations and engage in strategic discussions with decision-makers across all levels, showcasing our solutions value proposition and demonstrating how WhatsApp and RCS business messaging align with the clients business goals.

·      Oversee the creation and submission of detailed, accurate, and persuasive proposals and bids in response to client RFPs/RFIs. Ensure that proposals effectively communicate our offerings strengths and differentiation.

·      Responsible for the sustained customer success and growth of the wallet share in the assigned domains and accounts.

·      Stay at the forefront of industry trends, competitor offerings, and emerging technologies within the CPaaS and OTT platforms, specifically keeping track of Meta and Google ecosystem updates regarding WhatsApp Business and RCS solutions.

Required Skills:

• Minimum 3+ years of experience as a product presales specialist in an Enterprise from CPaaS domain is preferred.

• Strong knowledge of the CPaaS market, technical solutions and its competitive landscape (specifically deep domain understanding of OTT communication channels like WhatsApp and RCS).

• Exceptional communication skills, both verbal and written.

• Self-starter with a positive and solution-oriented mindset.

• Demonstrated ability to work collaboratively and deliver in a multi-stakeholder eco-systems.