Description and Requirements
Key Responsibilities:
- Act as a senior technical expert and architectural lead in strategic presales engagements with enterprise customers.
- Partner with Account Executives and Solution Consultants to understand customer business objectives, technical environments, and key pain points.
- Lead technical discovery sessions and workshops to gather detailed requirements and validate solution approaches.
- Design and architect comprehensive, scalable, and integrated ServiceNow solutions that span multiple products and workflows (e.g., ITx, Employee Workflow, Customer Workflow, GRC, SecOps).
- Develop and articulate the technical value proposition of proposed solutions, demonstrating how they address customer needs and deliver measurable business outcomes.
- Build and present complex solution architectures, technical flows, and integration strategies to diverse audiences, including C-suite executives, enterprise architects, and technical teams.
- Provide expert guidance on ServiceNow best practices, platform capabilities, and architectural patterns.
- Support the creation of technical proposals, responses to RFPs/RFIs, and statements of work (SoWs), ensuring accuracy and technical feasibility.
- Conduct technical validation and proof-of-concept activities as needed to demonstrate the viability of proposed solutions.
- Stay current with the latest ServiceNow platform features, product roadmaps, and industry trends, including emerging technologies like AI/Machine Learning.
- Collaborate with product management and engineering teams to provide feedback on customer requirements and market needs.
- Build strong relationships with key technical stakeholders within customer organizations.
- Support the transition of won deals to the professional services or implementation partners, ensuring a clear understanding of the proposed solution and technical commitments.
- Mentor and support other members of the presales and sales teams on technical and architectural topics.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 5+ years of experience in a presales, solution architecture, or technical consulting role within the enterprise software industry.
- Proven expertise in the ServiceNow platform, including a deep understanding of its architecture, capabilities, and multiple modules/workflows.
- Demonstrated experience designing and architecting complex solutions for large enterprise customers.
- Strong understanding of enterprise architecture concepts, integration patterns, and relevant technologies.
- Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts2 to both technical and non-technical audiences.
- Ability to build rapport and credibility with senior technical leaders and executives.
- Experience responding to technical sections of RFPs/RFIs and contributing to solution scoping and SoW creation.
- Strong problem-solving and analytical skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Willingness to travel as required to customer sites and company events.
Desired Skills (Bonus Points):
- ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
- Relevant ServiceNow certifications in specific product areas (e.g., ITSM, ITOM, HRSD, CSM).
- Experience with cloud platforms (AWS, Azure, GCP) and related architectural considerations.
- Understanding of ITIL or other relevant frameworks (e.g., TOGAF, Zachman).
- Experience in a specific industry relevant to the role (e.g., Financial Services, Public Sector, Healthcare).
What We Offer:
- Opportunity to work with a leading-edge cloud platform and innovative technology.
- Be part of a collaborative and high-performing presales team.
- Significant opportunities for professional growth and development.
- Competitive salary and benefits package.
- A culture that values innovation, diversity, and making a positive impact.
