Presales Manager

Responsibilities:

• Manage and lead the pre-sales team to handle all inbound/outbound leads.
• Ensure timely lead qualification, follow-up, and nurturing to improve conversion rates.
• Coordinate with sales teams to schedule site visits, meetings, and property presentations.
• Build and optimize lead management processes, scripts, and follow-up workflows.
• Track lead performance, team productivity, and CRM data accuracy.
• Train telecallers and pre-sales executives on product knowledge and communication.
• Collaborate with marketing to improve lead quality and campaign effectiveness.
• Prepare daily/weekly MIS reports on lead flow and conversion metrics.
• Ensure exceptional customer experience from first interaction to handover to sales.

Requirements:

• 13+ years of experience in pre-sales/telecalling; real estate experience preferred.
• Proven team-handling and process-management skills.
• Strong communication, customer-handling, and follow-up abilities.
• Hands-on experience with CRM platforms and lead management tools.
• Ability to multitask, analyze data, and optimize workflows.
• Graduate preferred; strong command over English & regional languages is a plus.