Presales Consultant

At Total CollectR, we're reshaping the collections industry with AI-driven technology that helps lenders, agencies and medical providers recover past-due balances more efficiently and compliantly. We're a fast-growing SaaS startup where innovation, ownership, and impact matter every day.

We're looking for a Sales Engineer/PreSales Consultant who can bridge the gap between our technical product and customer needs, making sure prospects and clients understand exactly how our platform can solve their problems.

Our Account Executives (AEs) sell the vision. As a Sales Engineer, you'll bring that vision to life technically, answering customer questions, showcasing integrations, and helping them see how our solution fits their real-world challenges. You'll be a trusted advisor who ensures every sales conversation is both inspiring and technically sound.

What You'll Do

• Partner with Account Executives on customer calls and demos to answer technical questions confidently.
• Translate customer challenges into practical solutions using our SaaS platform.
• Show prospects how our product integrates with CRMs, campaign tools and data exports.
• Act as a technical guide, helping customers understand how they can achieve their goals, not just what the software does.
• Support sales by designing creative solutions, e.g., blending channels like SMS, email and IVR when data is incomplete.
• Own in-depth product knowledge, becoming the go-to person for questions about our portal and features.
• Assist with customer support by addressing technical product queries and guiding users through solutions.
• Double as a light implementation & support resource in the early stages, helping customers set up and succeed quickly.
• Ask smart, probing questions to clarify customer needs (What are you trying to accomplish / Why do you want to do it this way).

What We're Looking For

• 2–4 years of experience in Sales Engineering, Pre-Sales, Solutions Consulting or Technical Support, ideally at a SaaS or IT/software company.
• Technically confident with software, data flows, CRMs, and integrations. (You don't need to code daily, but should speak the language.)
• Business savvy, understanding not just how the tech works, but why it matters to the customer.
• Problem-solving mindset with the ability to design creative workarounds and practical solutions.
• Excellent communicator, able to simplify technical concepts for non-technical audiences.
• Curious and proactive, with the ability to listen well, ask strong questions and anticipate customer concerns.
• Comfortable with data exports, integrations and APIs (basic understanding is enough).
• A collaborative team player, open to supporting sales, implementation and technical support when needed.

If you're passionate about making technology click for customers, solving real problems and want to be part of an ambitious SaaS startup, we'd love to hear from you.

Apply today and let's shape the future of intelligent collections together.