Company Description RBL Bank is one of India's fastest-growing private sector banks, with a broad and expanding presence across the country. The Bank operates through six specialized business verticals, including Corporate & Institutional Banking, Commercial Banking, Branch & Business Banking, Retail Assets, and Treasury and Financial Markets Operations. It serves over 15 million customers through an extensive network of branches and business correspondent outlets across 28 states and Union Territories. RBL Bank is listed on both the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) under the symbol RBLBANK. Interested applicants can learn more about the Bank's services and updates through its official website and blog.
Role Description The Premium Current Account Relationship Manager is a full-time, on-site role based in Navi Mumbai. This role is responsible for managing and growing relationships with premium current account customers, ensuring high levels of service and satisfaction. Day-to-day activities include onboarding new clients, conducting regular account reviews, identifying cross-selling and upselling opportunities, and addressing client queries and service requests promptly. The Relationship Manager will work closely with branch and product teams to provide tailored banking solutions, monitor account activity and compliance, and support initiatives to increase product penetration and portfolio profitability. The role also involves preparing customer reports, maintaining accurate records, and contributing to customer retention and acquisition goals.
Qualifications
- Strong relationship management and customer service skills, with the ability to build trust and maintain long-term client relationships.
- Sound knowledge of current accounts, transactional banking products, and basic banking operations, preferably in a premium or SME segment.
- Sales and business development capabilities, including cross-selling, upselling, and achieving portfolio growth and revenue targets.
- Analytical and problem-solving skills to interpret account data, identify customer needs, and resolve issues effectively.
- Excellent communication and interpersonal skills, with proficiency in English and local languages as appropriate.
- Ability to work in a fast-paced branch environment, collaborate with internal teams, and adhere to regulatory and compliance guidelines.
- Bachelor's degree in Finance, Commerce, Business Administration, or a related field; a postgraduate qualification or relevant certifications in banking/finance are an advantage.
- Previous experience in relationship management or branch banking, especially in current accounts or business banking, is preferred.
