Pre Sales Technical Architect Advisor

Job Description:-

. Managing multiple Client projects for Presales, delivering ServiceNow Enhancement & Run Support
. Supporting the sales effort with product customer requirements gathering, demonstrations, and product configuration for proof of concepts.
. Participating in marketing events such as user conferences, trade shows, analyst demonstrations, and webinars.
. Conveying value to address customers business issues and translating technical capabilities into benefits.
. Collaborating with clients to understand business challenges, technical requirements, and desired outcomes.
. Developing solutions and responses aligned with sales strategy and working jointly with bid teams and other interdependent Service Lines
. Work closely with Transition team from the inception of the project and move into a stable delivery state
. Accountable for team performance and client satisfaction, as measured against the service level agreement and project initiatives.
. Identify and engage stakeholders. Capture and confirm client expectations. Assess client investment level.
. Plans and manages team/sub team structures and resource levels to support contract and business needs.
. Ensures project Service Levels are met, guides project leads to identify trends and also have daily/weekly reviews with them
. Maintain overall project and team budget and works very closely with CFM team to manage resource forecast and P&L to be able to stay within budget
. Digital Transformation, Strategic Account Management, and Global IT Services.
. Expertise in ServiceNow, Stakeholder Management, and Business Development
. Actively engaged in solution review for any new proposal
. Conducts weekly/monthly governance with internal & client stakeholders
. Evaluates and provides mentoring/guidance to direct reports.
. Manages morale, retention, and career development across all team members.
. Implementation of team processes.