Pre-Sales Executive

Pre-Sales Executive (Avaya Contact Center) – Remote (India)

Position

Pre-Sales Executive – Avaya Contact Center

Location

Remote (India)

Experience

2–6 Years

Employment Type

Full-Time

Company

Unified Consultancy Services (UCS) / Texora AI

Job Summary

We are looking for a dynamic and customer-focused Pre-Sales Executive with experience in Avaya Contact Center solutions. The candidate will work closely with the sales team to understand customer requirements, prepare technical proposals, conduct product demonstrations, and support business development activities across India.

Key Responsibilities

Pre-Sales Support

• Engage with prospective customers to understand business and technical requirements.
• Assist the sales team in solution positioning and opportunity qualification.
• Conduct discovery calls and requirement-gathering sessions.
• Support customer presentations, demos, and workshops.
  
  

Solution Design

• Prepare high-level solution designs for Avaya Contact Center environments.
• Recommend suitable solutions for:
• Inbound & Outbound Contact Centers
• IVR Solutions
• Omnichannel Customer Engagement
• Call Recording & Quality Management
• Workforce Management
• AI Chatbots and Voice Bots
• CRM Integrations
  
  

Proposal & Documentation

• Prepare technical proposals, solution documents, and BOMs.
• Assist in responding to RFPs, RFIs, and RFQs.
• Coordinate with OEMs, partners, and internal technical teams.
• Maintain proposal templates and solution repositories.
  
  

Customer Demonstrations

• Deliver product demonstrations and solution walkthroughs.
• Explain business benefits and ROI of Contact Center solutions.
• Support Proof of Concepts (PoCs) and pilot implementations.
  
  

Required Skills

Technical Skills

• Knowledge of Avaya Contact Center solutions.
• Understanding of:
• SIP
• VoIP
• IVR
• ACD
• CTI
• Omnichannel Routing
• Call Recording
• Contact Center Operations
  
  

Business Skills

• Excellent communication and presentation skills.
• Proposal writing and documentation.
• Customer-facing and consulting mindset.
• Ability to work independently in a remote environment.
  
  

Preferred Experience

• Experience with Avaya Aura Contact Center.
• Knowledge of cloud-based Contact Center platforms.
• Exposure to CRM solutions such as Salesforce or Microsoft Dynamics.
• Understanding of AI-powered CX solutions and chatbots.
  
  

Educational Qualification

• Bachelor's Degree in Engineering, Computer Science, IT, Telecommunications, or related field.
  
  

Preferred Certifications

• Avaya Certifications (ACSS/ACSE)
• Contact Center or Unified Communications certifications
  
  

What We Offer

• 100% Remote Work
• Exposure to enterprise CX and Contact Center projects
• Opportunity to work with leading technologies in Customer Experience and AI
• Career growth in Pre-Sales, Solution Consulting, and CX Transformation
  
  

Apply With

• Updated Resume
• Current CTC
• Expected CTC
• Notice Period
• Relevant Avaya Contact Center Experience
  
  

Keywords: Pre-Sales Executive, Avaya Contact Center, Avaya Aura, Contact Center, IVR, VoIP, SIP, Customer Experience, CX, Solution Consulting, Remote Jobs India.