Pre sales Associate

Job Description

● Make outgoing calls to potential customers to schedule high-quality leads for

sales.

● Identify customers needs, clarify information, research every issue, and provide

solutions and/or alternatives.

● Seize opportunities to upsell services when they arise.

● Follow up with potential customers in a timely manner if necessary.

● Manage a large number of outbound calls in a timely manner.

● Document all call information in the CRM according to standard operating

procedures.

● Meet personal/team qualitative and quantitative targets.

● Possess strong knowledge of Livspace services to identify customer needs

when qualifying them.

● Demonstrate an aptitude for sales, be able to ask for the next meeting, and

suggest additional products or services increase customer satisfaction and

revenue.

● Apply a superlative customer experience attitude to all interactions. Be able to

establish a positive rapport.

● Communicate effectively and professionally in all forms of communication with

internal and external customers.

● Maintain regular attendance and punctuality.

WHO YOU ARE

● A graduate in any stream (10+2+3 regular education)

● Familiar with CRM & cloud telephony systems and practices

● Customer-focused and adaptable to different personality types

● Have the ability to multitask, set priorities and manage time effectively

● Possess previous experience in a call center dealing with Indian consumers.

● Superior listening, verbal, and written communication skills

● Proficient in spoken English with proper grammar

ABOUT LIVSPACE

Livspace is South Asia's leading interior design and renovation platform that

connects interior designers, vendors, and homeowners. For homeowners, Livspace is

their one-stop destination for end-to-end home interiors.

The interior design space is a multi-billion dollar industry in India, expected to exceed

$23 Bn by 2022. Showcasing unprecedented growth across metrics, Livspace has

emerged as a market leader in this large space in just 4 years since its launch.

The founders - Anuj Srivastava and Ramakant Sharma are former Google and Myntra

executives, who are seasoned entrepreneurs and successful angel investors.

Livspace's leadership team combines world-class talent and entrepreneurial

experience gathered at some of the best companies in the world. The company is

well-funded by marquee investors like TPG Growth, Goldman Sachs, Jungle,

Bessemer, Helion Jungle, and UC-RNT.

Livspace currently employs over 3500 talented people. As a part of this dynamic

team, you will have a chance to learn new things, build your competence level, be at

the helm of an innovative tech startup, and problem-solve on how to better the

home interiors experience. If you value autonomy, enjoy a good challenge, and

believe in getting things done, this is the right place for you.