Power Technique Customer Center - Field Service Engineer / Senior Service Engineer - Hyderabad

Job description:

• Work towards the Mission statement provided for Power Technique Service (PTS) Division
• The Individual should bear positive attitude to make an efficient, agile and service driven organization
• The individual should ensure total Customer satisfaction generate the feel-good factor and driving customer delight, Retain existing customer loyalties with increasing YOY.
• Ensure on-time booking of service hours in SJA module & manage forward planning of jobs
• Initiate Direct service to End customers & improve Direct Service business.
• Focus & achieve on timely completion of service issues
• Focus on all the service parameters & stay aligned to the target defined
• Implement ECBs, SB & Technical Changes as per PC Guidelines at field level
• Co-ordinate with Product specialist, HO reducing escapes and share quality feedback / suggestions timely.
• Capable of conducting in house training for key customers & dealer team
• Organize Service Camps/Road Shows and other field activities
• Effective & timely update of PTS Systems (DMS, MOL, QLINK, FLEETLINK, MYWARRANTY, POWERCONNECT, MAM2 etc.)
• Support product companies / Marketing for new product trails
• Identify Non-service Taking customers & Educate benefits of availing Genuine services & spares.
• Work on Dealer Team management - Guide dealer Service engineers & provide technical support for service request (Dealer & Customer), Stock recommendation & Ensure adequate inventory stock at dealer end basis installed units to reduce breakdown time.
• Support to achieve budgeted spares order booking & sales targets
• Drive self-serviceability module execution
• Capable of independently handling Service Quotes.

Customer Relationship:

• Collect customer feedback on service
• Analyse escalated customer-related problems and work with dealer team to resolve them
• Analyse factors causing dissatisfaction among customers,
• Review measures and take corrective action in coordination with Regional Service Manager, Product specialist

Compliance with Corporate Guidelines

• Follow in letter and spirit the Atlas Copco Vision, Mission and core values
• Comply with the Atlas Copco Business Code of Conduct
• Comply with the policies and procedures communicated from time to time
• Perform any other tasks given by supervisor from time to time in order to enrich the Corporate Culture

Qualifications : Degree or Diploma in Mechanical/Electrical Engineering

Knowledge :

• 3 to 8 years experience
• Service sales in Compressor / Construction/ Mining industries will be an added advantage
• Good knowledge on Air compressors, Engine will be preferred

Personality Requirements

• Good communication Skills with an open minded attitude
• Always Ready to gain Knowledge of products and channel dynamics
• Computer Skills - E-mails, MS Office must.
• Interpersonal skills - Approach to Customers professionally
• Energetic, enthusiastic and able to meet stringent deadlines
• Ability to Handle / Deliver under pressure
• Excellent eye for details and quality, able to carryout RCA
• Work requires willingness to travel within the designated territory in all modes at all times (Approx. 80% of Working time)
• Creativity / Innovative Ideas to resolve issues for satisfying Customers
• Basic knowledge on Spares Parts Business

• A friendly, family like atmosphere
• Plenty of opportunities to grow and develop.
• A culture known for respectful interaction, ethical behaviour and integrity.
• Potential to see your ideas realized and to make an impact.
• New Challenges and new things to learn every day

This role requires you to work on-site in Hubli, India (IN). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

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