Power BI and Sharepoint Developer

About KPMG Global Services (KGS)

Established in 2008, KPMG Global Services (KGS) India is a strategic global delivery organization that works with KPMG firms to provide a progressive, scalable and customized approach to business requirements. The KGS India journey has been one of consistent growth, currently operating from eight locations in India — Bengaluru, Gurugram, Hyderabad, Mumbai, Kochi, Noida, Kolkata and Pune. KGS provides a range of Advisory, Tax and Audit support services to KPMG firms around the world, offering opportunities everywhere with us to make your mark.

Reflecting a sharp focus on our people, as part of KPMG in India, we are rated among the top 10 Best Companies in India for women and as Champions of Inclusion by Avtar and Seramount. We are also rated as a Gold Employer for our LGBTQ+ inclusive practices and policies by India Workplace Equality Index (IWEI). In addition, we have been ranked as the # 1 employer for women and among the best companies for policies on Diversity and Inclusion, - by ASSOCHAM (The Associated Chambers of Commerce & Industry of India).

KGS was recognized for the Most Impactful Women Empowerment Initiative (Corporate) for the and Most Impactful Skill Development Programme Initiative of the year during the IndiaSocial Impact Awards 2024. We are also a LEED and ISO 14001:2015 (Environmental Management System (EMS)) committed to making a positive impact on people and the planet.

The Team

Capability Hubs (CH) is a mature set of cross-functional capabilities that enable the go-to-market agenda, corporate functions and engagement support teams of KPMG firms.

Led by an experienced leadership team across six locations in India (Gurugram, Bengaluru, Kochi, Pune, Hyderabad and Noida) and supported by seasoned professionals with deep domain expertise, CH is dedicated to delivering value and achieving business outcomes.

Working closely with KPMG firms, which leverage our teams for enablement across functions such as Insights & Risk management, Sales Enablement, Digital Experience & Business Services, Technology Services and Transformation, CH forms an integral part of KGS strategy to innovate, build, scale and improve profitability.

Role Summary

Location: Bangalore (Offshore)

Support Window: 11:30 AM - 11:30 PM IST (Rotational Shifts)

Experience: 2-4 years

Grade: CON / ACON (SFIA Level 3–5 mix)

The KIP Support Engineer will provide Level 1.5 / Level 2 support across multiple technology layers of the KPMG Insights Platform (KIP), including .NET applications, Azure cloud services, SharePoint Online, and Power BI / Microsoft Fabric.

The role focuses on incident triage, troubleshooting, root cause analysis, and service stabilisation, acting as a bridge between L1 service desk and L3 engineering teams, ensuring high availability, SLA adherence, and operational excellence.

Key Responsibilities

1. Support Operations -These are non‑negotiable and ensure operational resilience.Every candidate should have:

• ITIL / ITSM fundamentals (Incident, Problem, Change)
• ServiceNow experience (ticketing, SLAs, updates)
• Incident triage & RCA documentation
• Good communication skills (stakeholder updates, MIM calls)
• Provide L1.5 / L2 support for KIP applications and platforms across all technology stacks(not pure dev, not L1 only)
• Identify recurring issues and contribute to problem management and preventive actions
• Escalate to KIP L3 team as and when required for tickets resolution with sufficient documentation

2. Application Support

.NET Applications

• Troubleshoot application issues, deployments, authentication, and performance degradation
• Perform log analysis (IIS, application logs, exception traces) for diagnostics
• Support configuration validation and code-level issue identification
• Escalate to L3 with clear technical evidence and reproduction steps

Azure Cloud Platform

• Support Azure services including:
• App Services, Functions, Logic Apps
• Storage, Key Vault
• Azure Entra (access/log analysis)
• Azure Monitor, App Insights, Log Analytics
• Monitor workloads, alerts, and service health
• Troubleshoot infrastructure, access, and integration issues

Power BI / Microsoft Fabric

• Support datasets, reports, and workspaces
• Troubleshoot:
• Dataset refresh failures
• Access/permission issues
• Workspace operational issues
• Validate data with underlying sources (e.g., SQL/Azure SQL)
• Assist with report publishing and basic performance tuning

SharePoint Online

• Support SharePoint sites, document libraries, and permissions
• Troubleshoot:
• Access and permission issues
• Sync and document library behaviour
• Page/component issues
• Support governance, access models, and collaboration features

3. Operations & Continuous Improvement

• Monitor application/platform health, alerts, and support mailboxes
• Perform post-deployment validation and smoke testing across KIP components
• Support release, hypercare, and stabilisation phases
• Create and maintain:
• Knowledge Base articles
• SOPs and runbooks
• Contribute to RCA documentation and continuous improvement initiatives

4. Collaboration & Stakeholder Support

• Work closely with L3 Engineering, Data, and Cloud teams for issue resolution
• Support business teams with:
• License tracking
• Mailbox management
• Operational queries
• Provide timely communication and updates to stakeholders

Qualifications

Skills & Experience

Technical Skills

• .NET / Application Support
• Basic knowledge of .NET Core, C#, Web API
• Understanding of application lifecycle and deployments
• Azure Cloud
• Hands-on exposure to Azure services and monitoring tools
• Understanding of cloud-based troubleshooting and logs
• Power BI / Fabric
• Knowledge of Power BI Service, datasets, and workspaces
• Understanding of data refresh and reporting issues
• SharePoint Online
• Understanding of site structures, permissions, and access models
• Database / Data
• Basic SQL knowledge for data validation and checks

ITSM & Process Skills

• Strong understanding of ITIL processes:
• Incident Management
• Problem Management
• Change Management
• Service Request Management
• Experience with ServiceNow or similar ITSM tools
• Ability to follow SOP-driven support models

Soft Skills

• Excellent communication skill for stakeholder interaction
• Strong analytical and troubleshooting mindset
• Ability to work in a multi-technology environment
• Ability to work in UK-aligned support hours

Role Expectations (L1.5 / L2)

• Handle repeatable and moderately complex incidents
• Perform structured troubleshooting and diagnostics
• Escalate appropriately with clear technical context
• Focus on service stability, availability, and continuous improvement

Nice to Have

• Basic knowledge of React, messaging systems, or DevOps pipeline
• Exposure to monitoring tools and automation
• Experience working in global delivery models
• Exposure to ITIL processes, SNOW , JIRA, Reporting