Power Automate Desktop (RPA Bots) L3 Engineer

Power Automate Desktop (RPA Bots) L3 Engineer

Role purpose

Own L3 development-support and operations for attended and unattended Power Automate Desktop automations, covering bot lifecycle, machine and credential integration, monitoring, exception handling, controlled releases and production stability.

Key responsibilities

• Operate and support Power Automate Desktop flows and unattended bots across development, test and production environments.
• Manage bot lifecycle from development hand-off through testing, promotion, scheduling, monitoring, maintenance and retirement.
• Troubleshoot UI automation, selectors, browser/desktop dependencies, gateway, machine registration, runtime, queue and connection failures.
• Implement reusable components, robust exception handling, logging, retry, recovery, notification and reconciliation controls.
• Manage machine groups, runtime hosts, service accounts and credential connections in coordination with endpoint/VDI and PAM teams.
• Apply DLP, least privilege, segregation of duties, source control, solution packaging and formal production change management.
• Monitor bot health, execution success, business exceptions, capacity and license consumption; prepare operational dashboards.
• Support validated automations through traceability, test evidence, controlled deployment and audit-ready documentation.
• Own complex L3 incidents, problem investigations, root-cause analysis and permanent corrective actions for the assigned service.
• Perform proactive health checks, capacity and performance reviews, trend analysis, vulnerability remediation and service improvement.
• Plan and execute approved changes, releases, upgrades and minor enhancements using formal ITSM, change control and rollback procedures.
• Maintain architecture-aligned configurations, SOPs, runbooks, knowledge articles, configuration records and audit evidence.
• Coordinate with customer L4/architecture, cybersecurity, quality, application teams, service desk and third-party vendors while retaining operational ownership.
• Mentor L1/L2 engineers, conduct knowledge transfer, improve shift-left resolution and support major-incident technical bridges.
• Produce operational dashboards and reports covering availability, capacity, incidents, problems, changes, risks and improvement actions.

Required technical skills

• Advanced Microsoft Power Automate Desktop development, debugging and unattended RPA operations.
• Strong knowledge of desktop/web UI automation, selectors, OCR, files, Excel, email, APIs, databases and error handling.
• Experience with Power Platform environments, cloud flows, Dataverse, gateways, machine groups and solution-aware ALM.
• PowerShell or other scripting experience and ability to integrate bots with enterprise systems securely.
• Knowledge of credential vaults/PAM, service accounts, Windows/VDI hosts, monitoring and release controls.
• Microsoft Power Automate RPA Developer certification or equivalent is preferred.

Experience and qualifications

• 8+ years of relevant IT experience with current hands-on L3 ownership in a large enterprise managed-services environment.
• Strong ITIL-based incident, problem, change, release and configuration-management experience.
• Ability to troubleshoot end-to-end across platform, network, identity, security, integration and application layers.
• Experience creating technical documentation, runbooks, RCA reports, implementation plans and operational governance material.
• Clear customer-facing communication, technical leadership, stakeholder coordination and mentoring skills.
• Experience working in regulated or highly controlled environments; awareness of GxP, audit trails, validation evidence, segregation of duties and data privacy is desirable.

Key deliverables and success measures

• Stable service operations with timely restoration, high-quality RCA and reduction of repeat incidents.
• Successful execution of approved changes and releases with complete implementation, validation and rollback evidence.
• Current runbooks, configuration records, knowledge articles, support dashboards and audit-ready documentation.
• Measurable automation, reliability, security, compliance and user-experience improvements within agreed BAU capacity.
• Effective technical leadership, stakeholder communication, vendor coordination and capability uplift of L1/L2 teams.