Location: Noida, Sector-16 (Pan India Coverage)
Employment Type: Full-Time
Department: Business Development
About Us
We're a fast-growing SaaS startup building practical, cloud-native solutions for modern businesses. Our products help companies improve sales productivity and customer engagement through CRM, WhatsApp automation, and telecalling solutions. We believe in ownership, execution, and real revenue impact. Join us to be part of a team that values results over titles.
The Role
As a
Post-Sales Executive / Account Manager, you will be responsible for managing and growing existing customer relationships while ensuring successful onboarding, product adoption, and revenue expansion. This is a
field-intensive role, requiring 5–6 client meetings daily across assigned territories.
You will own the customer lifecycle post-closure - from onboarding and training to retention and upselling - ensuring customers derive maximum value from our SaaS solutions.
The role is ideal for someone who has worked in SaaS, understands customer engagement, and is comfortable managing multiple client interactions on a daily basis in a fast-paced environment.
What You Bring
- 3 to 8 years of experience in SaaS Sales / Post-Sales / Account Management
- Experience in handling end-to-end customer lifecycle (closure onboarding retention upsell)
- Prior experience in field sales or client-facing roles with high daily meeting volumes
- Experience selling or managing CRM, WhatsApp automation, telecalling, or similar SaaS tools
- Strong communication and relationship management skills
- Ability to conduct product demos, onboarding sessions, and client training
- Comfortable with 5–6 in-person client meetings daily
- Basic understanding of sales funnels, customer lifecycle, and SaaS metrics
- Familiarity with CRM tools
- High ownership mindset, execution-focused, and adaptable in a startup environment
Key Responsibilities
- Customer Lifecycle Management
- Own the post-sales journey: onboarding product adoption engagement retention
- Ensure smooth handover from sales to onboarding
- Act as the primary point of contact for assigned clients
- Field Engagement & Client Meetings
- Conduct 5–6 in-person client meetings daily
- Visit client locations for onboarding, demos, training, and relationship building
- Ensure strong on-ground presence and customer engagement
- Onboarding & Product Adoption
- Conduct product demos and onboarding sessions for new clients
- Train users on CRM, WhatsApp automation, and telecalling tools
- Drive product adoption and usage across customer teams
- Relationship Management
- Build and maintain strong, long-term client relationships
- Understand customer business needs and proactively provide solutions
- Ensure high customer satisfaction and retention
- Upsell & Revenue Growth
- Identify upsell and cross-sell opportunities within existing accounts
- Drive revenue expansion through feature adoption and upgrades
- Collaborate with sales team for expansion opportunities
- Issue Resolution & Support Coordination
- Act as a bridge between customers and internal teams (Product/Support)
- Ensure timely resolution of client issues and queries
- Escalate critical concerns proactively
- Pipeline & CRM Management
- Maintain accurate client data, interactions, and updates in CRM
- Track key metrics like retention, churn risk, and upsell opportunities
- Cross-functional Collaboration
- Work closely with Sales, Product, and Customer Success teams
- Share customer feedback to improve product and experience
Why Join Us
- Fast-growing SaaS company with strong product-market fit
- High ownership role with direct customer impact
- Performance-driven incentives and growth opportunities
- Exposure to real business problems and client interactions
- Flat culture with fast decision-making
