Post sales customer support

About the Role

Distronix is looking for a proactive professional who combines project management, business analysis and key account management capabilities. The role involves understanding client requirements, translating them into clear deliverables, and coordinating execution for government and private sector clients across India, along with select international clients.

Key Responsibilities

• Business Analysis: Understand client objectives, operational processes and requirements; identify gaps and translate business needs into actionable requirements for internal teams.
• Project Management: Coordinate projects from engagement through delivery and closure, ensuring alignment on scope, timelines, responsibilities and commitments.
• Key Account Management: Maintain strong client relationships and serve as the primary coordination contact throughout the engagement.
• Documentation: Prepare business requirements documents, scope documents, process flows, meeting minutes, presentations, progress reports and completion records.
• Project Tracking: Maintain trackers covering milestones, deliverables, dependencies, risks, approvals and outstanding actions.
• Interdepartmental Coordination: Work with sales, engineering, procurement, operations, finance and support teams to resolve dependencies and drive execution.
• Client Follow-ups & Reviews: Conduct regular reviews, communicate progress, obtain clarifications and approvals, and follow through on agreed actions.
• Change Management & Closure: Document changes in requirements, assess their impact with relevant teams, and coordinate client acceptance, sign-offs and handover.