Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
What You'll Do
- Manage and oversee the centralized mailbox for APAC accounts, ensuring timely and professional responses to client inquiries and maintaining service excellence standards
- Serve as the primary point of contact for portfolio accounts across the APAC region, building and nurturing strong relationships with key stakeholders and decision-makers
- Coordinate cross-functional teams to deliver tailored solutions and resolve complex account issues, ensuring seamless communication between clients and internal departments
- Monitor account performance metrics and provide regular updates to leadership, identifying opportunities for growth and process improvements within the portfolio
What We're Looking For
- Minimum 5+ years of overall experience. The role will require working during Australia or Singapore timezone.
- Experience in the business travel industry is preferred, with knowledge of travel management solutions, corporate travel policies, or related business travel processes
- Exceptional interpersonal skills with the ability to communicate clearly and professionally with diverse stakeholders at all organizational levels
- Should have the ability to address issues, concerns, escalations & difficult client conversations via emails.
- Comfortable working in a fast-paced, tech-driven environment where you can adapt quickly and stay sharp
- A problem-solver at heart who thinks strategically and finds solutions that work for both clients and the business
- Self-motivated team player who thrives in a collaborative environment, with a genuine passion for learning and growth
Location
Gurgaon, India
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don't meet every requirement If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about checking every box; please apply anyway. You may be exactly the person we're looking for!
