Portal Manager

Key Responsibilities

Operational Management

Oversee daily operations of the portal, ensuring reliability, quality, and user

satisfaction.

Lead a cross-functional team covering content management, customer support,

data administration, and technical coordination.

Ensure smooth integration with training providers, employers, and internal

systems.

Establish and maintain SOPs to deliver consistent, high-quality service.

Revenue Generation

Develop and execute a business plan to meet or exceed revenue targets.

Identify and onboard paying partners (e.g., training institutes, employers,

government programs) to list courses, jobs, or premium services.

Define and manage pricing models, subscription tiers, or listing fees as

appropriate.

Track and report on financial performance, forecasting, and pipeline

development.

Partnership Development

Build strategic relationships with training institutions, employers, NGOs, and

government agencies.

Negotiate partnership agreements that drive both operational impact and

revenue goals.

Ensure partner satisfaction and retention through regular engagement and

performance reviews.

User Experience & Growth

Monitor user journeys to ensure a seamless and intuitive experience for trainees,

employers, and partners.

Analyze user behavior and feedback to prioritize improvements.

Collaborate with marketing teams to drive user acquisition, engagement, and

retention.

Data & Reporting

Maintain accurate data on courses, job listings, user activity, and placements.

Produce regular performance reports for senior management, highlighting

operational metrics, revenue, and impact outcomes.

Ensure compliance with data privacy and security standards.

Continuous Improvement

Stay informed about trends in online training, recruitment technology, and

workforce development.

Identify opportunities for new features, revenue streams, or operational

efficiencies.

Lead or support special projects to improve portal functionality and impact.

Qualifications

Bachelor's degree in Business Administration, Education, Technology, Marketing,

or related field.

58 years of experience in managing online platforms, EdTech solutions, job

portals, or similar services.

Proven track record of meeting operational and revenue goals.

Strong understanding of vocational training, workforce development, or

recruitment ecosystems.

Excellent partnership development and negotiation skills.

Data-driven mindset with strong analytical and reporting abilities.

Familiarity with CRM, CMS, or portal management systems.

Preferred Skills

Experience in social impact, nonprofit, or CSR-led training/employment

initiatives.

Knowledge of digital marketing, user acquisition, and growth strategies.

Understanding of UX/UI principles to improve digital products.