Portal Development Analyst- Analytics

Role Responsibilities:

• Working as a part of a global team to provide application support Assist users with portal-related issues, including login problems, navigation errors, and content access.
• Portal Configuration Manage user roles, permissions, and content settings within the portal.
• Incident Management Track, prioritize, and resolve tickets related to portal functionality.
• System Monitoring Monitor portal performance and uptime and escalate issues when necessary.
• Documentation Create and maintain sufficient technical documentation and knowledge base, and standard operating procedures (SOP`s).
• Collaboration Work with developers, system admins, and business teams to implement enhancements or resolve complex issues.
• Define new services when required and perform regular updates of the service catalogue.
• Liaising with business vendors and development team regarding incidents, requests, and project related tasks/items.
• Efficiently manage coordination at both local and international levels, whenever and wherever required.
• Provide response and deliverables related to audit and compliance requests.
• Offer new ideas and act as subject matter expert (SME) for the applications/software products in scope.
• Training Provide training or onboarding sessions for new users or teams.
• Working as a part of a global team to provide application support across several applications in APEX Group.

Skills Required:

• Excellent IT skills with the ability to learn new systems and processes with ease.
• Ability to diagnose and resolve technical and Functional issues efficiently.
• Experience with fund administration and finance applications.
• Experience in supporting core line business applications.
• A user-focused mindset to ensure a positive support experience.
• Strong verbal and written communication skills and ability to present in a clear and concise manner.
• Knowledge of Fund Administration, Transfer Agency, Payments and associated technologies.
• Educated to Batchelor Degree Level or equivalent qualifications/ work experience.
• Able to Manage team and guide them with the Standard process
• Able to provide MIS out of Tickets/work