POD MANAGER CLIENT GROWTH

WE'RE HIRING | POD MANAGER – CLIENT GROWTH

Location: Banjara Hills, Hyderabad

Work Mode: Work From Office

Experience: 4–7 Years

CTC: Up to 10 LPA

Industry: Digital Marketing Agency

Reporting To: Founder / CEO

About The Role

Digital Mojo is looking for a highly ownership-driven Pod Manager to lead a pod of clients end-to-end.

This is not a traditional Account Manager role. The Pod Manager will act as the business head of the pod, owning client relationships, pod P&L, growth strategy, team leadership, retention and escalations.

If something goes wrong in the pod, you own it. If something goes right, you drove it.

Key Responsibilities

• Own the revenue, profitability and commercial health of the pod
• Manage billing, scope utilization, team bandwidth and margins
• Identify and drive upsell & cross-sell opportunities
• Develop quarterly growth strategies for key clients
• Act as the strategic voice for clients and proactively identify growth opportunities
• Handle client escalations, conflicts and difficult commercial conversations
• Resolve delivery, quality and team issues independently before escalating to the CEO
• Lead Account Managers, Social Media Managers, Performance Marketers and SEO Specialists
• Ensure timely, high-quality delivery across accounts
• Review campaign performance and drive optimization
• Understand and work with metrics such as CPL, ROAS, CTR, lead quality and funnel performance
• Own client retention, renewals, scope expansions and pricing conversations
• Track client satisfaction and identify at-risk accounts early
  
  

What We're Looking For

4–7 years of experience in a digital marketing agency

Experience managing multiple client accounts and cross-functional teams

Strong understanding of agency P&L, billing, scope management and margins

Strong knowledge of performance marketing, social media, SEO and content marketing

Experience handling client escalations independently

Experience building and presenting client growth strategies

Strong commercial and strategic thinking

Excellent English communication skills

Comfortable handling senior client-facing discussions

Proven team leadership and people-management experience

Ability to take ownership and solve problems without constant escalation

Ideal Candidate

We're Looking For Someone Who

• Has managed a revenue-bearing portfolio of clients, not just a team
• Has handled commercial discussions around scope, pricing and renewals
• Thinks beyond campaign delivery and focuses on client business growth
• Can independently resolve difficult client situations
• Can confidently lead both internal teams and senior client strategy discussions
  
  

Key Performance Indicators

• Pod Revenue vs Target
• Pod Gross Margin & Profitability
• Client Retention Rate
• Upsell & Cross-sell Revenue
• Client Satisfaction
• On-Time Delivery
• Team Utilization & Bandwidth Efficiency
• Strategic Growth Plans Delivered
  
  

Career Path: Senior Pod Manager → Group Account Manager → Delivery Head → Business Head

Location: Banjara Hills, Hyderabad

Work From Office

Skills: pod,digital marketing,digital