PMO

Role Overview

The Operations PMO drives planning allocation and performance optimization across operations. This role focuses on resource efficiency cost control revenue impact and service delivery metrics ensuring optimal utilization and continuous improvement.

Key Responsibilities

1 Resource Allocation and Capacity Planning

Manage resource allocation and de allocation across projects and operations

Optimize workforce utilization and capacity planning

Track over utilization and redeployment opportunities

Align staffing with demand forecasts

2 Financial and Cost Management

Monitor operational costs budgets and variance analysis

Drive cost optimization and efficiency initiatives

Track and improve CPC

3 Revenue and Productivity Tracking

Track revenue contribution and productivity metrics

Identify opportunities to improve revenue through better utilization and delivery efficiency

Monitor billable vs non billable performance

4 Performance Metrics and Reporting

Own and track key KPIs such as

CPC reduction

PDR Improvement

Fulfillment rate SLA adherence

Pipeline Opportunities Planning

Build dashboards and provide actionable insights to leadership

Standardize reporting cadence daily weekly monthly

5 Fulfillment and Service Delivery

Ensure timely fulfillment of demands

Track backlog turnaround time and SLA compliance

Identify bottlenecks and improve delivery throughput

Coordinate with operations teams to ensure smooth execution

6 Governance and Process Improvement

Establish PMO governance for operational tracking and reviews

Drive continuous improvement initiatives to

Reduce costs

Improve turnaround time

Increase productivity and efficiency

Implement automation and workflow optimization

7 Stakeholder Management

Partner with operations finance and business teams

Present performance reviews and insights to leadership

Drive accountability across teams for KPI achievement