PMO - Incident Management

Position: PMO – Incident Management

Location: BKC, Bandra, Mumbai

Experience: 8–10 Years

Key Responsibilities:

• Coordinate and manage the incident management process.
• Monitor incident SLAs and ensure timely resolution.
• Facilitate major incident calls and stakeholder communication.
• Track Root Cause Analysis (RCA) and corrective actions.
• Prepare incident dashboards and management reports.
• Drive process improvements and ensure adherence to ITSM best practices.
• Coordinate resource allocation and ensure effective utilization of resources.

Required Skills:

• Strong experience in PMO and Incident Management.
• Good knowledge of ITIL/ITSM processes.
• Strong coordination, stakeholder management and communication skills.
• Good reporting and analytical skills.
• Proficiency in MS Excel and PowerPoint.
• Experience with incident tracking tools such as ServiceNow, Jira, etc.
• Experience in Resource Allocation will be preferred.

Ideal Candidate:

Candidates with 8–10 years of relevant experience in PMO and Incident Management, having strong exposure to ITSM/ITIL processes, incident coordination, stakeholder management, reporting and resource allocation.

Interested candidates, please mail updated resume to [Confidential Information]