PMO Head

Job Description – PMO Head

Responsibilities

Strategic PMO Leadership

· Establish, lead, and mature the Project Management Office (PMO), ensuring alignment with organizational goals, governance standards, and best practices.

· Define and refine project management frameworks, methodologies, templates, KPIs, and reporting standards across the organization.

· Drive portfolio planning, prioritization, and resource allocation across multiple programs and projects.

· Provide leadership, coaching, and mentorship to project managers and coordinators; build a high-performing PMO function.

· Partner with executive leadership to shape project strategy, facilitate decision-making, and ensure organizational readiness for change.

Governance, Reporting & Stakeholder Management

· Drive adherence to project governance standards, quality benchmarks, compliance requirements, and documentation practices.

· Provide regular portfolio-level and project-level reporting to executive leadership and clients, including dashboards, health checks, and KPI summaries.

· Establish consistent communication channels with cross-functional teams, clients, vendors, and global partners.

Operational Excellence

· Initiate and support continuous improvement initiatives for PMO processes, tools, and methodologies.

· Lead hiring, onboarding, and performance evaluation of project resources as required.

· Develop, maintain, and update all project documentation, plans, registers, and knowledge repositories.

· Support out-of-hours or on-call activities when required due to the global nature of the environment.

· Perform other responsibilities as assigned.

Required Skills & Experience

· 20+ years of experience in IT infrastructure, Security or Services environments.

· Minimum 7 years in leading PMO functions or large-scale programs preferred worked in mid to large organization.

· PMP Certification

· Deep understanding of the full project management life cycle, ideally within a Remote Management Services or global delivery environment.

· Proven expertise in project/program management, planning, procurement, scheduling, resourcing, support, and training.

· Strong stakeholder engagement abilities, with experience working in global, cross-functional, multicultural teams.

· Excellent verbal and written communication skills, with executive-level presentation capabilities.

· Ability to develop, manage, and monitor project schedules, budgets, and performance metrics.

· Degree in Computer Science, Information Systems, Computer Engineering, or related field preferred.

· Practical experience and strong hands-on IT skills considered a significant advantage.