Plm Support Engineer

Key Responsibilities:

• Provide L2/L3 support for Teamcenter PLM and CAD applications through ServiceNow portal based on ITIL processes.
• Manage user access: create and maintain accounts in Teamcenter PLM.
• Support PLM and CAD implementation projects: testing, validation, upgrades, enhancements, and bug fixes.
• Resolve incidents, perform root cause analysis, and drive problem management to permanently fix issues.
• Identify critical issues and take ownership for successful resolution.