- Responsible for providing CAD and PLM application support to Engineers manufacturing teams across the group
- Develop best practices, user guides, deliver mentoring and ad-hoc training for new users or in support of new software or working practices
- Assist in projects when required, working with core IS services, design engineers and third parties
- You will come from a background of support and will be confident with Siemens NX environments including modelling / drafting / large assemblies
- Ideally, you will come from an engineering environment and be used to dealing with multiple requests at any one time
Job Context
- Analyze PLM business processes and procedures, capture and document business requirements and work with the IS team, Engineers, manufacturing, and suppliers to develop solutions
- Document Process workflows Create Test cases for development and prepare system for production releases
- Provide Teamcenter expertise to support on-going and PLM projects
- Support PLM team PLM system Architect, Senior PLM application engineer and team on Teamcenter workflows, Teamcenter Integrations, including NX, Eplan, Simulation and D365
- Enhancement of Teamcenter capability to improve Lucy Engineering and operation teams
- Provide Teamcenter expertise to support on-going and future PLM projects
- Analyze business needs and NX functionality and present potential improvements to business owners
- Provide rapid, effective helpdesk support to Engineers and manage calls on the IS helpdesk system, collaborating with colleagues when necessary to achieve satisfactory resolutions to all calls
- Communicate with engineering and IS colleagues to keep all parties informed on the status of issues
- Develop best practice material for knowledge-based articles, to reduce helpdesks calls
- Champion the use of Teamcenter AWC with NX, Eplan, simulation and other business tools to support company objectives, both inside Engineering and beyond
- Provide Teamcenter expertise to support on-going and future PLM projects
- Centrally configure and maintain Teamcenter interface through use of Customer Defaults
- Work closely with suppliers to ensure services are delivered at high quality and value for money
- Maintain an up-to-date knowledge of CAD/PLM solutions and specific Microsoft technologies to ensure best practice within the group
- Participate in the development of departmental strategies, provide technical expertise and support for the IS team and the business as required
Qualifications, Experience Skills
- PDM/PLM Teamcenter 5+ years experience in Teamcenter Application
- Windows desktop and server knowledge gained from hands-on experience
- Experience of creating workflows for Teamcenter and NX CAD
- Ability to produce system documentation to a high standard
- User experience within an NX CAD function, advising and assisting colleagues
- Python or any other scripting language
Behavioral Competencies
- Good communication and presentation skills
- Ability to communicate clearly in English, both in writing and verbally
- Share knowledge with colleagues
- Organize, priorities, and complete assigned tasks on time
- Highly self-motivated with a keen attention to detail
- Ability to interact with customers and partners on a professional basis
- Problem solving and judgement
- Resilience and flexibility
