Plex Helpdesk

Job Description:

• 2 to 5 years of experience in Plex ERP Support / Helpdesk.
• Ability to independently manage support tickets and minor enhancement requests
• Manage and resolve Plex ERP helpdesk tickets within defined SLAs.
• Provide Level 1 and Level 2 application support to business users.
• Troubleshoot issues related to Plex ERP modules, workflows, reports, and integrations.
• Analyze and resolve data, configuration, and process-related issues.
• Support custom code changes, enhancements, and bug fixes in the Plex environment.
• Work closely with business users to understand and address application issues.
• Perform testing and validation of system changes before deployment.
• Document issues, resolutions, and knowledge articles.
• Coordinate with development teams and vendors for complex issue resolution.

Required Skills

• Experience supporting Plex ERP / Plex Smart Manufacturing Platform.
• Hands-on experience in application support and ticket management.
• Understanding of ERP processes such as Manufacturing, Inventory, Procurement, Quality, and Supply Chain.
• Knowledge of SQL for troubleshooting and data analysis.
• Experience with customizations, reports, integrations, and code updates in Plex.
• Strong analytical, problem-solving, and communication skills.