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Platinum Banker-Household-Outbound-Branch Banking-Relationship Management

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Job Description

ARelationshipManagerisresponsibleforbuildingandmaintainingstrongrelationshipswithclients,ensuringcustomersatisfaction,andidentifyingopportunitiesforbusinessgrowth.

KeyResponsibilities

  • ClientRelationshipManagement:Buildandnurturelong-termrelationshipswithclients,actingastheirprimarypointofcontactandtrustedadvisor.
  • CustomerSatisfaction:Monitorclientsatisfactionandfeedback,addressinganyissuesorconcernspromptlytoenhancetheclientexperience.
  • BusinessDevelopment:Identifyopportunitiesforupsellingandcross-sellingproductsorservicestoexistingclients,contributingtobusinessgrowth.
  • Collaboration:Workcloselywithinternalteams,suchassales,marketing,andcustomerservice,toensureseamlessdeliveryofservicesandmeetclientneeds.
  • PerformanceAnalysis:Analyzeclientdataandperformancemetricstoidentifytrends,risks,andopportunitiesforimprovement,developingactionplansaccordingly.
  • Reporting:Prepareanddeliverpresentations,proposals,andreportstoclients,highlightingvaluepropositionsandoutcomesachievedthroughthepartnership.

About Company

Kotak Mahindra Bank Limited is an Indian banking and financial services company headquartered in Mumbai. It offers banking products and financial services for corporate and retail customers in the areas of personal finance, investment banking, life insurance, and wealth management.

Job ID: 143504443