Platform Operations Engineer

Position Overview

• We are seeking a Platform Operations Engineer to design, implement, operate, and continuously improve identity and access management (IAM) capabilities across multiple client environments and projects.
• The ideal candidate has hands-on experience with identity solutions, authentication/authorisation protocols, Microsoft identity technologies, and platform automation.
• This role requires a strong team player who can work collaboratively with internal teams, clients, technology partners, and stakeholders to deliver secure, reliable, and scalable identity services.

Key Responsibilities

Identity and Access Management

• Design, implement, configure, and maintain IAM solutions across client organisations and project environments.
• Support the delivery, operations, and continuous improvement of shared identity solutions used by various client stakeholders.
• Configure and manage identity brokering and federation products in the Microsoft ecosystem, including Active Directory, AD FS, Public Key Infrastructure (PKI), and Microsoft Entra ID.
• Implement and manage authentication and authorisation protocols including Kerberos, SAML, OAuth, and OpenID Connect.
• Use Microsoft Graph API to support identity administration, integration, and automation.
• Ensure the security, resilience, governance, and compliance of the identity platform(s).

Platform Automation and Operations

• Develop and maintain scripts, tools, and automation to reduce operational toil and eliminate repetitive manual tasks.
• Build and maintain platform and deployment automation using scripting, configuration management, and CI/CD practices.
• Apply DevSecOps principles to platform, identity, and security automation.
• Support day-to-day operations, troubleshoot incidents, and resolve IAM and platform-related issues.
• Contribute to monitoring, documentation, testing, change management, and operational readiness activities.

Collaboration and Stakeholder Engagement

• Work closely with team members to plan, deliver, and support identity and automation initiatives across multiple client projects.
• Collaborate with cross-functional teams, clients, vendors, and technology partners to resolve issues and deliver outcomes.
• Communicate technical matters clearly to both technical and non-technical stakeholders.
• Share knowledge, support teammates, and contribute positively to a collaborative and inclusive team culture.
• Participate in on-call, incident response, or other operational support arrangements where required.

Required Skills and Experience (Core Requirements)

• Degree in Computer Science, Computer Engineering, Information Technology, Engineering, or related discipline; or equivalent practical experience.
• At least 4 years of experience in IAM, platform engineering, automation, or a related field.
• Experience with directory and identity services such as Active Directory, LDAP, AD FS, and Microsoft Entra ID.
• Strong understanding of identity and federation protocols including SAML, OAuth, and OpenID Connect (Kerberos is an advantage).
• Experience using Microsoft Graph API for identity management, integration, or automation.
• Proficiency in scripting/automation using PowerShell, Python, or similar technologies.
• Knowledge of identity governance, access management, and compliance requirements.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good written and verbal communication skills.
• Demonstrated ability to work effectively as a team player in a collaborative, multi-stakeholder environment.
• Willingness to support the operations and continuous improvement of shared identity services across client environments.

Preferred Qualifications

• Microsoft Certified: Identity and Access Administrator Associate.
• Microsoft Certified: Azure Security Engineer Associate.
• Relevant Azure, AWS, or DevOps certifications.
• Experience supporting identity federation or shared identity platforms across multiple organisations.
• Experience designing and integrating identity solutions in regulated or large enterprise environments.

Key Attributes

• Collaborative team player with a service-oriented mindset.
• Proactive, accountable, and committed to continuous improvement.
• Able to balance security, reliability, usability, and operational requirements.
• Comfortable working across technical domains and engaging diverse stakeholders.
• Willing to learn, share knowledge, and contribute to a positive team culture.