About The Role
We're looking for a
Platform Operations Coordinator to support day-to-day execution across BrainyBuzz Digital's SaaS platforms
Buzzcart, LearnSphere LMS, and EngageX.
This role is ideal for someone who enjoys
task tracking, coordination, follow-ups, and structured execution. You'll work closely with internal teams and clients, ensuring smooth operations, timely updates, and disciplined reporting. The role reports directly to the Founder.
About The Company
BrainyBuzz Digital Pvt. Ltd. is a product-focused digital solutions company building and operating multiple SaaS platforms for businesses, education providers, and growing organizations.
Our Platforms Include
- Buzzcart Commerce & retail enablement
- LearnSphere LMS Training & learning management
- EngageX Communication & engagement solutions
We operate in a
structured, process-driven environment with a strong focus on execution quality, accountability, and long-term value delivery. We value people who are detail-oriented, disciplined with follow-ups, and reliable in execution.
This role offers hands-on exposure to
real SaaS operations, client coordination, and internal execution workflows, with growth opportunities based on performance.
Role Objective
Support daily operations across BrainyBuzz platforms by coordinating tasks, maintaining trackers, and ensuring smooth internal and client-facing execution under the Founder's guidance.
Key Responsibilities
Operational Support
- Track daily tasks and follow up with owners across platforms
- Maintain project timelines, delivery schedules, and execution trackers
- Update operational dashboards and status sheets
- Support client onboarding and routine platform operations
Client Coordination
- Share updates and clarifications with clients in a timely manner
- Capture requirements related to e-commerce, LMS, and communication workflows
- Track approvals, action items, and closures
- Coordinate basic operational support requests
Internal Coordination
- Work with developers, designers, trainers, content teams, and vendors
- Track task assignments, dependencies, and follow-ups
- Ensure alignment between operations, tech, and delivery teams
Process & Reporting
- Maintain operational documentation, trackers, and SOPs
- Prepare concise daily and weekly status updates
- Record client implementations, support requests, and progress
- Support consolidated reports for Founder review
Key Performance Indicators (KPIs)
- Timely task updates and consistent follow-ups
- Contribution to on-time project and platform delivery
- Accuracy and discipline in documentation and trackers
- Responsiveness to internal teams and client communications
- Ability to manage multiple workflows in parallel
Candidate Profile
Required
- 13 years of experience in operations, coordination, or support roles
- Comfortable with full-time, on-site work
- Strong follow-up, coordination, and written communication skills
- Comfortable using Excel/Google Sheets, email, and task-tracking tools
- Willingness to learn SaaS platform workflows
Preferred
- Exposure to e-commerce platforms, LMS, or SaaS products
- Familiarity with tools like Trello, Asana, Jira, Slack, or similar
- Experience supporting client onboarding or delivery
- Basic understanding of technical or development workflows
Growth & Development
- Clear path to grow into an Operations Manager role based on performance
- Exposure to multi-product SaaS operations and client delivery
- Periodic salary reviews linked to performance and company health
Location
BrainyBuzz Digital Pvt. Ltd.
Plot No. 2/51, Sector 5, Rajender Nagar
Sahibabad, Ghaziabad 201005
Uttar Pradesh, India
Skills: google sheets,asana,e-commerce,process optimization,lms,teams,project management,operations,vendor management,office,documentation,communication
