Platform Manager

Platform Manager

WFO/Hybrid, INDIA

Shell Recharge Solutions is seeking a Platform Manager.

We are excited to find a highly engaged engineer who is obsessed with technology that wants to be a part of a world class platform SRE team. Shell Recharge Solutions engineers must possess an automation first mindset, with a relentless focus on documentation, quality, scalability, and reliability using Infrastructure as Code tools.

This position will be part of a platform team that is developing exciting products and solutions and playing a key part in driving forward the electrification of transportation.

What you'll do:

• Ensure system reliability, uptime, and performance of global platform.
• Conduct real-time surveillance of our EV charging systems to proactively identify and mitigate performance issues and anomalies near 24/7 basis. As such, you collaborate with IDT and FMC players to ensure incident detection also happens outside office hours (monitoring shifts among teammembers subject to duty schedule)
• Deliver on change & releases like firmware changes and drive insights & intelligence back into testing processes and tech discussions with the wider organization.
• Successfully deliver and project manage first time right commissioning activities alongside our Engineering Procurement Contract Management (EPCM) partners to successfully bring charge points onto our Charge Point Management System (CPMS).
• Provide technical guidance and support to DC specialists during the commissioning of EV charging solutions.
• Work closely with Shell, Engineering, and IT colleagues to ensure projects are completed on time and to specification.
• Act as a liaison with the Engineering Procurement Contract Management (EPCM) partner to manage projects from start to finish, ensuring charge points are successfully onboarded on the Charge Point Management System (CPMS).

• Collaborate with development, operations and support teams to build scalable and resilient systems.
• Contribute to incident response, root-cause analysis, and post-mortem reviews, driving continuous improvement.
• Participate in capacity planning, performance tuning, and resource optimization.
• Integrate security and compliance best practices into all infrastructure operations.
• Stay current with emerging SRE tools, frameworks, and cloud technologies to continuously improve reliability practices.
• Participate in and lead on-call rotations and incident response, conducting detailed postmortems and RCA reports.
• Flexible to resolve blocking issues during off hours or weekends if required.

What We're Looking For:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 10+ years of experience as a Site Reliability Engineer, DevOps/ TPM role.
• Proven experience of DevOps, SRE or TPM (Technical project manager) with IoT or connected devices based platforms.
• Expereince with incident management and on-call best practices.
• Excellent analytical and problem-solving skills with a proactive mindset.
• Expertise with monitoring and observability tools (Dynatrace,Prometheus, Grafana, Zabbix, etc.).
• Solid understanding of cloud platforms (AWS) and AWS native services (EKS, EC2, S3, RDS, Lambda).

Note: This role involves managing infrastructure for a global platform operating in over ten countries, requiring effective communication and collbaration across regions. Strong verbal and written communication skills, along with availability and flexibility to resolve blocking issues, are essential to support On-call Engineers and support teams. This role may involve EU or US time‑zone shifts based on business requirements.

What is required to be successful in role:

Global platform experience (B2C or B2B), AWS native service experience, Firmware deployment,Cloud cost optimization and strong exposure to monitoring, alerts with experience of firmware rollout, IoT devices onboarding and Offboarding experience will be added advantage. Expereince as Sr. SRE or Sr.DevOps Engineer with some exposure to Project management or Technical Project Management experience in IoT based projects will be helpful.

What We Offer:

• A work environment that allows you to work with and learn from some of the best and brightest in this emerging industry
• The ability to make a difference in a world that needs our technology to help reduce carbon emissions and enable a more sustainable energy future through the use of electric vehicle charging software, services and infrastructure
• The freedom to learn, suggest, and implement innovative new ideas applied to our systems, processes, programs and technologies
• Daily ownership of your role in a challenging, high-growth environment.
• A casual work environment and culture that support work life fit, enabling you to fit life into your work and work into your life, i.e. flexible scheduling, virtualization options, and a generous holiday package
• Competitive pay and benefits programs designed to enable you to thrive inside and outside of work
• Participation in Shell Recharge Solutions performance and rewards bonus program
• Health benefits for employees
• Innovative Paid Time Off Program