Job Title: Platform Engineering Engineer III
Location: Chennai
Work Type: Hybrid
Overview:
TekWissen is a global workforce management provider throughout India and many other countries in the world. The below client is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place one that benefits lives, communities and the planet
Position Description:
- Employees in this job function are focused on developing and maintaining reusable software components that serve the needs of product developers in the organization.
- They are responsible for designing, implementing, integrating and maintaining the underlying infrastructure and software applications that support developer productivity and self-service.
Key Responsibilities:
- Collaborate with enterprise architects, software architects, software engineering teams, etc. to design the platform infrastructure and tools encompassing servers, networks, storage, databases, cloud services, etc.
- Implement and manage the infrastructure that supports the platform tools and ensuring that upgrades, security patches and other performance improvements are regularly performed.
- Evaluate cloud providers, containerization solutions and other complex technologies to deeply understand the configurations available and create abstractions of common configurations that can be utilized easily by application teams for their workloads
- Write and execute automated Infrastructure as Code scripts and utilize processes like CI/CD to streamline and automate how the platform infrastructure is provisioned, configured and managed to improve consistency, traceability and repeatability
- Integrate performance and monitoring best practices including QoS and SLA metrics to scale platform applications and managed services automatically due to demand.
- Incorporate security and disaster recovery best practices into the infrastructure applications by integrating access control, identity management, logging/monitoring, public/private network configurations, data encryption, storage backup and disaster recovery, etc.
- Facilitate the integration of enterprise managed software configurations into deployment pipelines managed by application teams to ensure approved configurations and best practices around security, networking, logging & monitoring, performance & scale, etc. are applied
- Advocating feedback with service providers and developers, to ensure the platform continues to grow and evolve to meet their needs
Skills Required:
Experience Required:
- Engineer III Exp: Prac. In 2 coding lang. or adv. Prac. in 1 lang.
- 6+ years in IT; 4+ years in development
Experience Preferred:
- We are looking for a seasoned ServiceNow Platform Administrator with deep expertise in managing enterprise-scale ServiceNow environments.
- This role involves platform governance, operations management, upgrades, and stakeholder collaboration to ensure optimal performance and alignment with business objectives.
- The ideal candidate will be CSA certified, experienced in best practices, and capable of working in a global support model with shift flexibility.
- ServiceNow Certified System Administrator (CSA) mandatory.
- 6+ years of hands-on experience in ServiceNow platform administration for large-scale enterprise implementations.
- Strong expertise in instance management, cloning, patching, and upgrades.
- Core platform tables and data management.
- Integration design and troubleshooting (REST, SOAP, APIs).
- Proven experience in stakeholder collaboration and operations management.
- Familiarity with ITIL processes and enterprise governance standards.
- Ability to work in shifts if required for global support. Excellent communication and documentation skills.
Education Required:
TekWissen Group is an equal opportunity employer supporting workforce diversity.
