Platform Engineering Associate - Redis Administration

JOB DESCRIPTION

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential infrastructure capabilities to meet client needs and implementing data standards and governance.

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee)

This role offers exposure to distributed systems, cloud technologies, automation, observability, platform modernization, and large-scale production environments. You will partner closely with application development teams, infrastructure teams, cybersecurity teams, and cloud engineering teams to deliver resilient platform solutions that support DTCC's mission as critical market infrastructure.

• Build, configure, maintain, and support Redis platform environments across development, testing, disaster recovery, and production.
• Support onboarding of new applications to the Enterprise Redis platform and provide guidance on architecture, high availability, performance, and scalability best practices.
• Monitor platform health, performance, capacity, and availability to ensure operational excellence and service reliability.
• Troubleshoot complex issues involving distributed systems, Linux operating systems, networking, cloud infrastructure, and application integrations.
• Support platform upgrades, patching activities, configuration management, and disaster recovery exercises.
• Develop and enhance automation solutions using scripting and infrastructure-as-code methodologies.
• Partner with application teams to optimize Redis deployments and troubleshoot performance bottlenecks.
• Contribute to observability initiatives by enhancing monitoring, alerting, logging, and operational dashboards.
• Create and maintain operational documentation, runbooks, standards, and engineering procedures.
• Participate in production support activities, maintenance windows, and on-call rotations as required.
• Collaborate with cybersecurity and infrastructure teams to ensure platform security, compliance, and resiliency.
• Support cloud modernization initiatives across AWS and hybrid infrastructure environments.
• Follow DTCC governance standards, engineering best practices, and risk management requirements.
• Align risk and control processes into day-to-day responsibilities to monitor and mitigate risk and escalate appropriately.

• Minimum of 4 years of experience in Platform Engineering, Systems Engineering, Site Reliability Engineering, Infrastructure Engineering, or a related technical discipline.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent professional experience preferred.
• Experience supporting Linux-based enterprise platforms in production environments.
• Experience troubleshooting infrastructure, operating system, network, and application-related issues.
• Experience with automation and scripting technologies such as Python, Shell, Ansible, Terraform, or similar tools.
• Understanding of high availability, disaster recovery, scalability, performance tuning, and operational resilience concepts.
• Familiarity with cloud platforms and modern infrastructure practices.

• Experience administering Redis Enterprise or open-source Redis environments.
• Experience supporting distributed data platforms, databases, caching technologies, or search platforms.
• Experience with AWS services such as EC2, EBS, VPC, Route 53, IAM, and CloudWatch.
• Experience with infrastructure automation and configuration management tools such as Ansible, Terraform, Chef, or similar technologies.
• Experience with observability and monitoring platforms including Grafana, Splunk, Prometheus, Dynatrace, or comparable tools.
• Experience supporting mission-critical, high-availability production environments.
• Familiarity with containerized and cloud-native technologies.
• Working knowledge of network fundamentals, TLS/SSL certificates, load balancing, and platform security controls.
• Experience in financial services, regulated industries, or other highly controlled enterprise environments is a plus.

• Strong analytical and troubleshooting skills with the ability to solve complex technical problems.
• Passion for learning new technologies and improving operational efficiency through automation.
• Excellent collaboration skills and ability to work effectively across engineering, infrastructure, security, and application teams.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Demonstrates ownership, accountability, and a continuous improvement mindset.
• Fosters a culture where honesty and transparency are expected.
• Communicates openly with team members and stakeholders.
• Resolves disagreements effectively while maintaining strong working relationships.
• Contributes positively to team success and promotes knowledge sharing.