Platform Engineer

Role: SDE II – Platform Services & Developer Tooling

Function: Backend Engineering / Platform Engineering

Location: Bengaluru

Type: Full-time

Industry: Information Technology & Services, Computer Software, Fintech

About Company

The company is a Bengaluru-based enterprise tech startup founded in 2016. It builds India's paperless digital infrastructure — covering digital identity verification, e-KYC, Aadhaar-enabled e-signing, eNACH payment automation, and document workflows.

The company serves 1,500+ enterprises and 100 million individual users. It operates within a tightly regulated compliance envelope spanning RBI and SEBI.

Backed by notable investors, the company runs a 90-person team with a strong ownership-driven, customer-first culture. Co-founded by alumni of Flipkart and Twitter, it also runs a CSR initiative focused on education, skill development, and environmental conservation.

Position Overview

This is a founding seat on the company's Platform Pod — a newly formed team mandated to own the infrastructure every product team depends on. As the Track B owner for Services & Tooling, you will take production ownership of Billing and Notifications post-migration, build golden-path templates and service scaffolding that raise the floor for all 40 engineers, and create developer-facing access and debugging tooling that eliminates the need for direct production shell access. Your work directly determines how fast and safely the engineering org can ship.

Role & Responsibilities

• Own Billing and Notifications services post-migration as production systems with defined SLAs — including on-call, incident response, and iterative reliability improvements
• Build and maintain golden-path service templates and scaffolding that standardize how new backend services are bootstrapped across the org
• Author and maintain per-area onboarding runbooks and documentation infrastructure that meaningfully reduce ramp time for engineers rotating into new domains
• Design and ship self-serve log access, environment introspection, and debugging tooling that gives engineers full observability without requiring production shell access
• Contribute to production-access governance tooling — audited break-glass flows, deployment automation hooks, and access control integrations
• Partner with product engineering teams to identify workflow friction, instrument measurable improvements, and close the loop with documentation and tooling updates
• Conduct code archaeology on inherited services — understand undocumented behavior, surface implicit contracts, and harden or refactor where needed

Must Have Criteria

• 3–5 years of backend engineering with demonstrable end-to-end ownership of at least one production service (on-call, SLA accountability, incident retrospectives)
• Language-agnostic backend proficiency — strong fundamentals in service design, APIs, and data modeling; comfortable picking up a new language or framework on the job
• Hands-on experience building or maintaining internal developer tooling — CLI tools, service templates, scaffolding generators, or equivalent
• Demonstrated developer empathy: evidence of measurably improving another engineer's workflow (tooling shipped, adoption metrics, or documented feedback)
• Comfort with code archaeology — ability to navigate, document, and reason about undocumented legacy codebases without prior context
• Experience with structured logging, distributed tracing, or observability instrumentation in a production microservices environment

Nice to Have

• Prior experience in fintech, payments, or identity-regulated environments (RBI/SEBI compliance context)
• Familiarity with access governance patterns — RBAC, audit logging, break-glass access flows
• Experience owning billing or notification systems specifically (event-driven delivery, retry logic, idempotency)
• Exposure to documentation-as-code tooling or internal developer portals (e.g., Backstage, Docusaurus, or equivalent)
• Experience at a company that ran a platform or DevEx team serving an internal engineering org

What We Offer

• Founding seat on a greenfield Platform Pod — define the team's practices, tooling choices, and culture from day one
• Org-wide scope: your golden paths and tooling will be used by every engineer at the company
• Work on regulated, high-stakes infrastructure — payments, identity, e-sign — where reliability and security are non-negotiable and the problems are genuinely novel
• Flat, rotation-friendly engineering org with strong ownership culture and first-principles problem-solving
• Bengaluru base with a 90-person team at a well-funded stage, serving 100M+ users across 1,500+ enterprise clients