PlanSmart - Associate AI Success Consultant

Impact Analytics

Bengaluru, India

2-5 Years

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Job Description

The impact that you will be making

Associate AI Success Consultant is the functional powerhouse for post-go-live accounts for

Merchandise Planning solutions.

You own functional issue resolution, change request delivery, ticket triage & SLA adherence, and

mentorship of junior consultants. You are the bridge between planners and Impact Analytics

Agentic AI engine—ensuring solution uptime, usability, and continuous improvement.

What This Role Entails

2-5 years in post-go-live support / functional consulting for supply chain SaaS (Blue

Yonder, o9, Kinaxis, Anaplan, SAP IBP, etc.)

Hands-on expertise in Merchandise Financial Planning, Budget Planning Solutions
Proven ability to configure and debug planning engines (SQL, MDX, data pipelines,

simulation)

Track record of resolving 500+ functional tickets with > 95 % CSAT
Experience leading change requests end-to-end (Scope → Config → UAT → Deploy)
Exposure to Agentic AI / autonomous planning agents (o9, Kinaxis, Blue Yonder, etc.)
Certification in APICS CSCP, o9, Kinaxis, Blue Yonder planning products
Basic scripting (Python, R) for ad-hoc analytics
Customer-first communicator – clear, concise, proactive
Mentorship mindset – patient teacher, process evangelist
Thrives in high-volume, high-visibility support environments

What Lands You In This Role

Functional Ownership & Issue Resolution

Serve as owner for functional tickets (configuration, workflow, data accuracy)
Diagnose and resolve post-go-live defects in Merchandise Planning modules within SLA
Validate end-to-end workflows for Merchandise Planning solutions

Change Request & Enhancement Delivery

Lead CR scoping, estimation, and configuration
Deliver platform patches, hotfixes, and minor upgrades with zero downtime impact
Author functional specs for post go-live enhancements

Customer Communication & SLA Management

Own daily/weekly ticket updates to customer planners and IT teams
Host functional deep-dive sessions during QBR prep (root-cause, resolution path,

prevention)

Maintain SLAs for system availability and incidents

Team Leadership & Knowledge Transfer

Mentor Customer Success Consultants on best practices, debugging, and AI-agent

tuning

Build and maintain knowledge repository (KB articles, runbooks, regression test packs)
Drive internal process improvements based on recurring ticket patterns

What We Offer

An opportunity to work with the best companies globally.
Opportunities to quench your thirst for problem-solving, experimenting, learning, and

implementing innovative solutions

A flat, collegial work environment, with a work hard, play hard attitude
A platform for rapid growth if you are willing to try new things without fear of failure.
Remuneration with best in class industry standards with generous health insurance

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About Impact Analytics

Impact AnalyticsTM (Series D Funded) delivers AI-native SaaS solutions and consulting services

that help companies maximize profitability and customer satisfaction through deeper data insights

and predictive analytics. With a fully integrated, end-to-end platform for planning, forecasting,

merchandising, pricing, and promotions, Impact Analytics empowers companies to make smarter

decisions based on real-time insights rather than relying on last year's inputs to forecast and plan

this year's business. Powered by over one million machine learning models, Impact Analytics has

been leading AI innovation for a decade, setting new benchmarks in forecasting, planning, and

operational excellence across the retail, grocery, manufacturing, and CPG sectors. In 2025,

Impact Analytics is at the forefront of the Agentic AI revolution, delivering autonomous

solutions that enable businesses to adapt in real time, optimize operations, and drive

profitability without manual intervention. Here's a link to our website: www.impactanalytics.co.

Some Of Our Accolades Include