PKI Professional

Squircle It

Noida

2-4 Years

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Posted 5 hours ago
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Job Description

Independently resolve tickets within SLA.
Adhere to standard operating procedures (SOPs) and work instructions.
Provide inputs to modify, update, or design SOPs and work instructions.
Follow escalation processes and shift hand-over procedures.
Update and maintain the knowledge base.
Coach freshers to become independent and analysts on correct ticket routing and capturing critical information.
Perform technical upgrades across environment versions when required.
Manage independent shifts efficiently.
Ensure compliance with regulatory requirements.
Participate in CoE meetings for knowledge sharing and acquisition.
Join Sev1 / Bridge calls as required.

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Indian

About Company

Squircle It

Our clients says we are a team of amazing designers and developers who have produced stunning websites / apps and got the best rankings through internet marketing activites for their business online. we believe no client and project is same and we approach all our projects the same way. Through the years all our clients have replied on us to give them the best solution which works for their business and we are glad to say that we have not yet failed in doing so. we continue to improve and grow to make sure our clients gets the best of the internet world. We do IT.

Job ID: 146093741

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