- The Customer Outcomes Principal Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes
- The Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform
- This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success
- You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions.
- Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
- Provide a variety of knowledge across multiple workflows.
- Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
- Translate goals to outcomes into a customer roadmap.
- Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
- Engage with the customers Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customers core applications.
- Manage technical governance, and an delivery operating model and governance.
- Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
- Support the sales effort by scoping and estimating the engagement and change orders.
- Be an active contributor of leading practices and expertise related to the ServiceNow platform.
- Support the professional development of others through means of mentoring.
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry.
- 12+ years progressive experience as part of a professional services organization; or equivalent education/experience
- Management consulting experience
- Ability to travel up to 80%
- Creativity with comfort running programs independently within a startup paced environment
- Success driving complex issues through analysis and resolution
- Ability to relay complex information to diverse set of audiences, both technical and non-technical
- ServiceNow certifications in aligned workflow
- Large program experience leading architecture and design
- Enterprise architecture experience
- Cloud application technology experience
