Search Jobs
Search by job, company or skills
Search by job, company or skills
Job Description Summary
The PINS team centrally manages Fraud, Onboarding/Verifications, and Account Servicing for Zelis clients, addressing issues related to account takeover, business identification, bank account validation, and more.
Assist providers in completing registration and enrollment requirements for direct deposits, authentication issues, and securing appropriate ownership of their accounts.
Client-facing individual support, team environment.
This position will work a Monday Friday shift, from 9:00 AM 06:00 PM EST.
Contact Providers by phone to collect information needed to verify or update their accounts, including administrator changes, enrollment requests, registration assistance, security questions, and password reset changes, while adhering to established security standards.
Respond to basic questions, by phone or secure mail messages, about specific Zelis products and services.
Understand the scope of the services Zelis provides its clients and the threat landscape that may disrupt these services
Flag accounts needing additional information or further review, including suspicious interactions requiring Fraud review
Help to continually define user access policy, standards, roles and procedures for security, efficiency, and scalability, identify and manage risk, payment and operational in nature, across all components of the customer lifecycle through data gathering and analytics
Troubleshoot and resolve customer issues in a professional and timely manner.
Provides exceptional customer service, while remaining calm and professional in interactions.
Adhere to Zelis Payments standards and policies to ensure client privacy.
Additional primary duties will be assigned as required.
What You'll Bring to Zelis
Excellent customer service and soft skills.
Strong communication skills, both written and verbal.
Attention to detail and good analytical skills.
Ability to navigate multiple servicing systems for account reviews and client support
Ability to prioritize tasks to meet deadlines
Highly analytical and comfortable working within defined Service Level Agreements
Ability to understand and communicate new processes, ability to adapt to change and respond effectively in a fast paced and deadline focused environment
Computer proficiency and technical aptitude.
Ability to utilize MS Office Suite products; specifically, Word, Excel and Outlook.
Ability to sit for extended periods of time.
Ability to lift and move approximately thirty (30) pounds on a non-routine basis.
Graduate
Thorough knowledge of company and departmental policies and procedures of Zelis optional.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [Confidential Information].
Disclaimer
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
Job ID: 134149631
