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Pinnacle Teleservices

Pinnacle Teleservices - Senior Artificial Intelligence/Machine Learning Engineer

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Job Description

Job Summary

We are looking for a highly skilled Senior AI / Machine Learning Engineer with strong experience in building, deploying, and scaling AI/ML solutions in production environments. The ideal candidate will have hands-on expertise across NLP, GenAI, and traditional ML techniques, along with exposure to cloud-based deployments and enterprise integrations.

Key Responsibilities

  • Design, develop, and deploy end-to-end AI/ML pipelines for real-world business use cases.
  • Build and optimize machine learning models using supervised and unsupervised techniques (classification, regression, clustering, etc.).
  • Develop and deploy NLP/NLU/NLG solutions including chatbots and conversational AI using frameworks like RASA.
  • Work on GenAI applications such as custom GPT models, embeddings, and RAG (Retrieval-Augmented Generation) pipelines.
  • Process and analyze structured and unstructured data using Python-based data science tools.
  • Integrate AI/ML models into enterprise systems and customer-facing applications.
  • Collaborate with cross-functional teams to translate business requirements into scalable AI solutions.
  • Ensure model performance, scalability, security, and reliability in production environments.
  • Participate in code reviews, version control, and CI/CD workflows using GitLab/GitHub.

Required Technical Skills

  • Backend & Frameworks : Node.js, Express.js, Python, Java
  • Databases : MongoDB, MySQL, SQL

Machine Learning & AI

  • TensorFlow, PyTorch, Scikit-learn, Hugging Face Transformers
  • ML algorithms : classification, regression, clustering, etc.
  • NLP/NLU/NLG techniques
  • Libraries : Pandas, NumPy, XGBoost, LightGBM, Keras
  • Conversational AI : RASA
  • Data Engineering : ETL pipelines
  • Development Tools : Jupyter Notebook, VS Code, Git
  • Operating Systems : Windows, Ubuntu, Linux
  • Cloud : Exposure to AWS-based deployments

Domain Experience (Preferred)

  • Finance
  • Retail
  • Healthcare
  • Logistics
  • E-commerce

Experience Working On Use Cases Such As

  • Fraud detection
  • Demand forecasting
  • Churn prediction
  • Sentiment analysis
  • Document understanding

Qualification & Experience

  • Bachelors or Masters degree in Computer Science, Artificial Intelligence, Data Science, or a related field (BE/B.Tech / ME/M.Tech).
  • Minimum 6 to 8 years of relevant industry experience.
  • Proven experience deploying AI/ML solutions into production.
  • Strong problem-solving and critical thinking skills.
  • Excellent written and verbal communication skills.

Preference

  • Candidates currently based in Nagpur or willing to relocate to Nagpur will be preferred.

(ref:hirist.tech)

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About Company

Job ID: 138549367