Job Title: PingID Operations & Support Engineer
Location: Bangalore / Hyderabad(base locations)
Experience: 7 – 10 Years, relevant experience should be min. 6yrs
Work Mode: 5 Days Work from Office
Shift Timing: 2:00 PM – 10:00 PM (Cab facility available for night drop)29511
Role Overview
We are seeking an experienced
PingID Operations & Support Engineer to support, monitor, and enhance enterprise-scale identity and authentication platforms in a cloud-hosted environment.
The role focuses on operational support, incident management, production stability, and continuous improvement of authentication systems built on Ping Identity products and AWS-based applications.
The ideal candidate will have strong hands-on experience in PingFederate, Ping Directory, IAM, AWS, Linux, and modern identity protocols such as OIDC, OAuth, and SAML.
Key Responsibilities
- Provide L2/L3 operational support for PingFederate, Ping Directory, and PingID environments
- Troubleshoot complex production issues and perform root cause analysis (RCA)
- Monitor authentication platforms using tools like Splunk and Dynatrace
- Manage high-priority incidents, participate in bridge calls, and ensure timely resolution
- Handle ServiceNow queues (REQ/Incidents)
- Own production release activities and post-release monitoring
- Implement and support identity integrations using OIDC, OAuth, and SAML
- Work with application teams to gather requirements and implement IAM solutions
- Deploy and manage applications in AWS (EC2 and Serverless environments)
- Support CI/CD deployments using Jenkins and GitHub
- Work with Infrastructure as Code (Terraform or similar tools)
- Set up monitoring dashboards and alerts
- Work on support and development stories in an Agile/Kanban environment
- Ensure system stability, performance, and security in a regulated environment
Must-Have Skill Set
- Minimum 6+ years of experience in Ping Identity (PingID, PingFederate)
- Strong experience in Identity & Access Management (IAM)
- Hands-on experience with PingFederate administration and integrations
- Experience supporting Ping Directory
- Strong knowledge of OIDC, OAuth, and SAML protocols
- Experience deploying and managing applications in AWS (EC2 & Serverless)
- Strong troubleshooting skills in Linux and Java-based applications
- Experience with monitoring tools such as Splunk and Dynatrace
- Experience handling production incidents and performing RCA
- Experience with CI/CD tools (Jenkins)
- Experience working with GitHub
- Experience with Terraform or similar Infrastructure as Code tools
- Ability to manage high-priority incidents and bridge calls
- Strong communication skills (verbal & written)
- Minimum 2 years of stability in current/previous organization
- Notice Period: 15 days to 1 month
Nice-to-Have Skill Set
- Experience working in highly regulated enterprise environments
- Experience in automation and tooling improvements
- Experience setting up monitoring dashboards and proactive alerting
- Experience working in Agile/Kanban support models
Interview Process
- 3 Technical Rounds
- 1 HR Round
Skills: aws,java-based applications,splunk,ping identity,terraform,ping directory,access management,ci/cd tools,oidc,identity,pingfederate administration,dynatrace,oauth,saml,linux,infrastructure as code
