Role- Petrosoft Support
Key Responsibilities:
- Handle inbound and outbound customer queries regarding our software products via phone, email, and chat.
- Provide technical assistance, troubleshooting, and solutions to client issues in a timely manner.
- Work closely with the technical team to escalate and resolve complex issues
- Document customer interactions, feedback, and resolutions in the CRM system.
- Guide customers on software installation, features, and usage.
- Ensure customer satisfaction by providing prompt and efficient support.
- Assist in preparing FAQs, user manuals, and helpdesk content.
Required Skills & Qualifications:
- Education: Any graduate (preferred in IT, Computer Science, or related fields).
- Experience: 1-3 years of experience in customer support, preferably in a software/IT product company.
- Language Proficiency: Must be fluent in at least two or more South Indian languages (Tamil, Telugu, Kannada, and Malayalam) along with English.
- Technical Knowledge: Basic understanding of software applications, troubleshooting, and IT support.
- Soft Skills: Strong communication, problem-solving, and customer-handling skills
- Tools: Experience with CRM software, ticketing systems, and remote desktop tools is a plus.
