Riverbed, the leader in AI observability, helps organizations optimize their user's experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed's open and
AI-powered observability platform and solutions optimize digital experiences and greatly improves IT efficiency. Riverbed also offers industry-leading
Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences.
Position
The Automations Specialist will be part of a new remote Customer Experience (CX) Team, delivering excellence through a collective model. This team will comprise of a CX Manager, CX Adviser, an Operations specialist, a Dashboarding specialist and the Automations specialist. The Automation specialist is responsible for designing, developing, and maintaining scripts and automation solutions using primarily PowerShell to streamline and automate various IT tasks for Riverbed engagements. The CX Manager will ensure alignment with both the DPC delivery methodology and Riverbed solution best-practice. Candidates must therefore have a strong IT background in script development and of working within a professional services organization. Ideally this experience will have been gained in Managed Services type scenarios or similar.
What You Will Do
- Writing and maintaining complex PowerShell scripts and modules to automate repetitive administrative tasks (user provisioning, patching, backups)
- Creating and optimizing scripts for configuration management, deployment pipelines (CI/CD), and system monitoring
- Developing custom cmdlets and functions to extend PowerShell functionality for specific organizational needs
- Developing Liquid templates to meet customer requirements in Runbooks
- Integrating PowerShell scripts with Microsoft Azure (Azure PowerShell), Office 365, SharePoint, Active Directory, and other Microsoft services
- Debugging and troubleshooting scripts, analysing errors, and ensuring idempotency and error handling
- Documenting scripts, modules, and automation workflows for future maintenance and knowledge sharing
- Monitoring and optimizing script performance, minimizing execution time, and reducing resource consumption
- Staying current with PowerShell versions, new cmdlets, Desired State Configuration (DSC), and emerging automation tools (Azure Automation, Desired State Configuration)
- Analyse and understand customer's IT organization, requirements and processes, and use this knowledge to assist in achieving full adoption and utilization of Riverbed's solutions to maximize ROI and business value
- Work directly with customers, colleagues and other stakeholders to achieve project goals remotely
- Manage communications of a technical nature to all stakeholders (customers, partners, approved subcontractors and account managers)
What Makes You An Ideal Candidate
- Bachelor's or master's degree in computer science or equivalent professional experience
- Proficiency in PowerShell (desired PowerShell 5.1 or PowerShell 7+) and LiquidJS , including scripting, module creation, and Desired State Configuration (DSC)
- Minimum of 3+ years of professional experience automating Windows environments using PowerShell scripts
- Strong understanding of Windows Server administration, Active Directory, Group Policy, and IIS
- Familiarity with Azure services and Azure PowerShell cmdlets for cloud automation
- Excellent problem-solving skills and ability to debug complex scripts in production environments
- Strong written and verbal communication skills to collaborate with cross-functional teams
- Technical problem-solving & troubleshooting skills with demonstrated ability to learn quickly, with e xcellent speaking, business writing and presentation skills
- Ability to communicate & present effectively at all levels up to senior management & C-Suite, with technical and non-technical audiences
What We Offer
Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.
Benefits & Perks vary by Country.
About Riverbed
With a 20-year history of innovation, Riverbed is agile, yet proven, and we are disrupting the market with differentiated solutions that enable our customers to deliver secure, seamless digital experiences and accelerate enterprise performance While we are a customer-first company, we are all about our people with a shared commitment to creating a global impact. We bring our best selves to work and pursue excellence, trust, and respect for one another. We welcome and encourage transparency and open communication throughout the company. We strive to be an inclusive, fair, and enjoyable workplace for our people globally and care about their wellbeing. We are committed to our people, partners, and customers while supporting the communities where we work and live. It's the
Power ofWE that binds us together.
Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.
Check Us Out On
www.riverbed.com
@LifeAtRiverbed
